The Citrix XenApp and XenDesktop Helpdesk Support eLearning course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop environment.
Each participant will leave with a recognised certificate
Lesson 1: Supporting XenApp and XenDesktop as a Helpdesk Representative
XenApp and XenDesktop Architecture
XenApp and XenDesktop Infrastructure
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
Authenticating to a XenApp or XenDesktop Environment
Understanding Citrix Receiver
Troubleshooting Receiver Issues
Module 3: Researching Issues with Citrix Studio
Working with Machine Catalogs
Working with Delivery Groups
Understanding Citrix Policies
Understanding End-User Profiles
Module 4: Printing in a XenApp and XenDesktop Environment
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.