Learn to administer and configure the system and user features of Avaya Aura Call Center Elite.
Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring
solutions for various business objectives. Through hands-on labs, you will learn to administer a
call center using the Avaya Aura Communication Manager.
Avaya associates, customers, channel partners, and business partners with installation and
implementation responsibilities on the Avaya Elite platform.
Call center components, concepts, and terms
Perform an initial call center configuration
Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements,
and music sources
Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
Create and test call vectors
Avaya's call center applications used with Avaya Aura Call Center Elite
Avaya Aura Communication Manager Basic Administration
Thinking about Onsite?
If you need training for 3 or more people, you should ask us about onsite training. Putting
aside the obvious location benefit, content can be customised to better meet your
business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or
simply mention it when we contact you.