Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0

5 days


This course is intented for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).


Each participant will leave with a recognised certificate

Course Outline

  • Features of Cisco Unified EIM and Cisco Unified WIM
  • Defining Features
  • Defining Components and Integration
  • Architecture Installation Planning and Environment Installation
  • Describing the Architecture
  • Planning
  • Sizing Server Software and Hardware
  • Creating WebLogic Domains
  • Installing Cisco Unified EIM and Cisco Unified WIM
  • User Management
  • Managing Users
  • Creating Groups and Queues
  • The Knowledge Base
  • Understanding Knowledge Base Basics
  • Understanding Knowledge Base Special Functions
  • Administration
  • Configuring System Administration
  • Configuring Workflows
  • Agent Console
  • Understanding the E-Mail Agent
  • Pinning, Pulling, and Transferring Activities
  • Navigating the Information Pane
  • Cisco Unified CCE Integration and Configuration
  • Describing the Integrated System
  • Configuring Unified CCE
  • Integrating Postinstallation
  • Describing Fault Tolerance
  • Cisco Unified Web Interaction Manager
  • Managing Web Templates and Entry Points
  • Conducting Chat Sessions
  • Management Tools: Monitors and Reporting
  • Using Management Tools: Monitors and Reports
  • Reporting Across Channels: Web View
  • Tactics for Troubleshooting
  • Troubleshooting at Startup
  • Troubleshooting Servers
  • Troubleshooting Processes

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Bristol Bristol5 1760 £1760 2019-10-07
Devon Exeter5 1760 £1760 2019-10-07
Midlands Birmingham5 1760 £1760 2019-10-07
Edinburgh Edinburgh5 1760 £1760 2019-10-07
Bristol Bristol5 1760 £1760 2019-12-02
Devon Exeter5 1760 £1760 2019-12-02
Midlands Birmingham5 1760 £1760 2019-12-02
Edinburgh Edinburgh5 1760 £1760 2019-12-02