The Specialist Qualification in Service Level Management provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements, construction of Service Level Agreements following negotiation with the customers, reviewing of service performance and implementing and managing service improvement plans or programmes
BCS courses are delivered by Accredited BCS Training Partners
This course is aimed at those working or preparing to work in a Service Level Management role and/or within a Service Level Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers, Business Process Owners and Business staff involved in agreeing Service Level Requirements
This course is aimed at
Individuals who require a working knowledge of the industry best practice used in Service Level Management and how it may be used to enhance the quality of ITSM within an organisation.
IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Service Level
Management within an ongoing Service Improvement Programme (SIP).
Understand project management and the operating environment
Understand the project lifecycle
Understand the management structure by which projects operate
Understand project management planning
Understand project scope management
Understand scheduling and resource management
Understand risk management and issue management
Understand project quality management
Understand communication in the project environment
Understand principles of leadership and teamwork
Possession of the ITIL V3 Foundation Certificate in Service Management or the ITIL V2 Foundation Certificate in Service Management plus the Bridging Certificate is mandatory before the qualification can be awarded.
Candidates who do not yet hold either of the above (e.g. they are waiting for their Foundation result) will have their exam result withheld until they can provide evidence of certification.
On attending the course please ensure you provide documented evidence that you have passed the ITIL Version 3 Foundation Certificate or ITIL Version 2-3 Foundation Bridge Certificate, by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not BCS, you must also provide the name of the examination board who issued the certificate. Failure to comply with this requirement will result in you exam results being withheld by the exam accreditation body.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.