ITIL 2011 Overview

Duration: 
1 days
Codes: 
ITIL,ITLV3O
Versions: 
2011

Overview

The ITIL v3 Overview is a one day introduction to the ITIL Service Management framework, including ITIL terminology, the structure and basic concepts and gives an understanding of the core principles of ITIL practices for Service Management.

Skills Gained

  • Gain an understanding of Service Management as a practice
  • Gain an understanding of the Service Lifecycle
  • Gain an understanding on key ITIL processes and functions
  • Understand key principles and models
  • Gain an overview of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement with particular emphasis on Service Transition, Service operation and Continual service improvements (CSI)
  • The ITIL v3 Overview is a one day introduction to the ITIL Service Management framework, including ITIL terminology, the structure and basic concepts and gives an understanding of the core principles of ITIL practices for Service Management.

Prerequisites

There are no formal requirements for this course but a general knowledge of IT is advised.

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

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Course Location Days Cost Date
Onsite
Onsite1 500 £500 2019-05-25