The Scope for Business Change
An introduction to the need for Business Analysis and the role and scope of the Business Analyst; this module considers the need for strategic awareness in the delivery of business change, whether in an Agile or Waterfall environment, and the part that the Business Analyst plays in ensuring the change is aligned to business need.
Project Initiation
Securing terms of reference, identifying the stakeholders and planning the Business Analysis effort are vital components of a successful project; this module examines why taking shortcuts leads to failure.
Requirements Engineering
Understanding the nature of requirements and the difference between 'capturing' and 'engineering'. This module looks at different sources and categories of requirements, the problems associated with requirements engineering and provides an effective process for ensuring high quality requirements which are under control.
Business Process Modelling
Most Business Analysts need to investigate and model business processes; this module covers the modelling language they can use as well as a practical approach to the tasks of modelling at different levels and understanding scope and value.
Process Improvement
Applying problem analysis techniques to business processes and using creative approaches to making improvements.
The User Journey
A rigorous approach to capturing and documenting IT requirements using User Stories and Use Cases. This module integrates process modelling, requirements definition and systems development.
Understanding Business Data
Many projects suffer from ambiguous and incomplete requirements; an examination of the information needs of the system under discussion goes a long way towards resolving these issues.
How Data Changes
Along with Understanding Business Data, this module helps to complete and refine requirements and challenge Business Rules. In this instance, modelling the way Business Entities are created and changed by the system gives a greater understanding of the process and its IT.
Interviewing Stakeholders
This module covers a pragmatic approach to planning, preparing, conducting and following-up an interview.
Focus on People
Examining motivation and how people interact. This module uses a psychometric tool, Strength Deployment Inventory, to help facilitate effective business relationships and avoid coming into conflict.
Reaching Agreement
Dealing with situations where negotiation and influencing may be required and using the Johari Window to assist.
Effective Workshops
Much of the Business Analysis effort is accomplished with groups of people working together; this module considers how to make these interactions productive.
Effective Presentations
Getting the right message across in the right way to the right people.
