Administrating Cisco Unified Communications Manager and Cisco Unity Connection v11.0

5 days


This 5-day course is designed for individuals that will be performing administrative tasks within Cisco Unified Communication Manager,


Each participant will leave with a recognised certificate

Course Outline

  • Cisco Unified Communications Manager
  • Understanding the Cisco Collaboration Architecture
  • Tuning System Parameters
  • Managing Licensing via the Prime License Manager
  • Understanding the Cisco Unified Communications Manager Web Interfaces
  • Configuring Cisco Unified IP Phones with Auto-registration, Self-Provisioning and Bulk Administration Tool
  • Managing users with LDAP synchronization
  • Implementing PSTN Gateways and SIP Trunks in CUCM
  • Implementing Dial Plan Connectivity
  • Defining Class of Control
  • Exploring and implementing Hunt Groups
  • Exploring and implementing Native Presence
  • Exploring and implementing Music on
  • Hold and Conferences
  • Exploring and implementing Phone Features
  • Exploring and implementing Extension Mobility
  • Maintaining Cisco Unified Communications Manager solution with Cisco Unified Reporting, Real-Time Monitoring Tool and Call Details Records Analysis and Reporting
  • Backing up and Restoring Cisco Unified Communications Manager database
  • Cisco Unity Connection
  • Understanding the Cisco Unity Connection Architecture
  • Understanding the integration options
  • Understanding the forwarding options to the
  • messaging voice mail
  • Understanding Call Handler concepts
  • Managing user accounts in Unity Connection
  • Creating voice mailboxes with LDAP and CUCM synchronization
  • Cisco Unified Communications Manager Instant Messaging and Presence
  • Understanding CUCM IM&P Architecture and Features
  • Understanding CUCM and CUCM IM&P roles for Cisco Jabber
  • Labs : Cisco Unified Communications Manager
  • Reviewing integration settings of Cisco Unified Communication Manager
  • Installing licenses on Prime License Manager
  • Controlling administrative rights with Roles and User Groups
  • Configuring phones in CUCM manually
  • Controlling access to Self Care Portal
  • Making phone screenshots
  • Implementing Class of Service
  • Implementing internal and external Call Routing
  • Implementing Call Routing redundancy and load balancing
  • Implementing SIP Trunk and Local Route Group
  • Controlling codec and bandwidth for the calls with Regions and Locations settings
  • Checking Dial Plan with Route Plan Report and Dialed Number Analyzer
  • Provisioning users With LDAP synchronization
  • Registering phones with Auto-registration and Self-Provisioning
  • Using Bulk Administration Tool for updating CUCM database
  • Implementing Hunt Groups and Call Queueing
  • Implementing Music on Hold
  • Implementing Ad hoc, Meet-me conferences and Conference Now
  • Controlling Media Resources access with Media Resource Group and Media Resource Group List
  • Implementing other Phone Features
  • Implementing CUCM Native Presence
  • Implementing Extension Mobility
  • Using Cisco Unified Reporting and Real-Time Monitoring Tool for maintening CUCM
  • Reporting call activity with CAR Tool
  • Backing up Cisco Unified Communications Manager database
  • Labs: Cisco Unity Connection
  • Reviewing integration settings of Cisco Unity Connection
  • Monitoring messaging port activity
  • Configuring voice mail boxes manually
  • Defining Class of Service and Authentication Rules
  • Tuning voice mail boxes settings
  • Synchronizing with CUCM to create voice mailboxes
  • Labs: Cisco Unified Communications Manager Instant Messaging & Presence
  • Reviewing integration settings of Cisco Unified Communication Manager Instant Messaging & Presence
  • Implementing Cisco Jabber in Phone-Only mode with CUCM only
  • Implementing Cisco Jabber in Full UC Mode with CUCM Instant Messaging & Presence
  • Testing Soft Phone and Desk Phone Control Mode of Cisco Jabber
  • Testing Cisco Jabber Features

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

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Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Midlands Birmingham5 1836 £1836 2020-01-06
London London5 1836 £1836 2020-01-13
Ile de France Paris5 1836 £1836 2020-01-13
London London5 1836 £1836 2020-01-13
Yorkshire Leeds5 1836 £1836 2020-01-13
Yorkshire Leeds5 1836 £1836 2020-01-13
Midlands Birmingham5 1836 £1836 2020-02-03
London London5 1836 £1836 2020-03-23
London London5 1836 £1836 2020-03-23
Berkshire Wokingham4 1836 £1836 2020-04-14
Berkshire Wokingham4 1836 £1836 2020-04-14