Lync 2013 Depth Support Engineer VA M55070

Duration: 
5 days
Codes: 
VA,M55070
Versions: 
2013

Overview

This five-day instructor-led class takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in order to support customers with Lync Server service issues. The course provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server.

Audience

Each participant will leave with a recognised certificate

Course Outline

Module 1: Reviewing Lync Server 2013 Architecture

  • Lync Server 2013 Architecture Dependencies
  • Microsoft Supported Architectures
  • Name Resolution and Certificates
  • Database Management and SQL High Availability
  • Advanced Role Based Access Control Assignment
  • Lab 0: Introduction to Contoso's Environment
  • Exercise 1: Connecting to the Labs
  • Exercise 2: Reviewing Contoso's Environment
  • Exercise 3: Performing Active Directory Health Checks
  • Exercise 4: Verifying Lync Service Availability
  • Lab 1: Troubleshooting Lync 2013 Dependencies
  • Exercise 1: Troubleshooting Lync 2013 Dependencies
  • Exercise 2: Troubleshooting SQL Back End Server Dependencies
  • Exercise 3: Performing SQL Mirror Failovers
  • Bonus Exercise: Performing Lync Server 2013 Updates

Module 2: Developing a Depth Support Toolkit

  • Logging
  • Network and Media Traffic Analysis
  • Lync Server Control Panel
  • Lync Server 2013 Resource Kit and Debugging Tools
  • Built-in Server Tools
  • SIP Primer
  • Lab 2: Using Depth Support Tools
  • Exercise 1: Tool Tutorial
  • Exercise 2: Provisioning User Accounts
  • Exercise 3: Tracing Fundamentals
  • Exercise 4: Event Logs and Synthetic Transactions
  • Bonus Exercise: Exploring Depth Support Tools

Module 3: Troubleshooting Client Authentication, Persistent Chat, and Presence

  • Client Issues
  • Persistent Chat
  • Presence and Address Book Issues
  • Archiving Issues
  • VDI Issues
  • Lab 3a: Troubleshooting Lync Client Access
  • Exercise 1: Troubleshooting and Resolving Sign-in Issues
  • Exercise 2: Troubleshooting Presence Issues
  • Bonus Exercise 1: Extending the Lync 2013 Namespace
  • Bonus Exercise 2: Deploying Persistent Chat
  • Lab 3b: Troubleshooting Client-Related Issues
  • Exercise 1: Resolving Address Book Issues
  • Exercise 2: Resolving Persistent Chat Issues
  • Exercise 3: Troubleshooting Client Version Policy
  • Bonus Exercise 2: Deploying Edge Server Role

Module 4: Troubleshooting Remote Connectivity

  • Edge Remote Connectivity
  • Federation
  • Reverse Proxy
  • Mobile Devices
  • Port Configuration
  • Remote Connectivity Testing
  • Lab 4a: Troubleshooting Edge Connectivity
  • Exercises 1A & 1B: Troubleshooting Edge Configuration
  • Exercise 2: Using PortQry to Troubleshoot Connectivity Issues
  • Exercise 3: Troubleshooting Remote Connectivity
  • Bonus Exercise: Configuring Federation
  • Lab 4b: Troubleshooting Reverse Proxy
  • Exercise 1: Deploying ARR as a Reverse Proxy for Lync and Exchange
  • Exercise 2: Troubleshooting Remote Connectivity
  • Exercise 3: Validating Mobile Client Connectivity with Lync Connectivity Analyzer

Module 5: Troubleshooting Conferencing

  • Core Conferencing Modalities
  • Configuration of Office Web Apps Server
  • Conferencing Life Cycle
  • Conferencing Data
  • Lync Room System
  • Lab 5: Troubleshooting Conferencing
  • Exercise 1: Troubleshooting Internal Conference Issues
  • Exercise 2: Identifying Root Causes of Conferencing Issues with Performance Monitor
  • Exercise 3: Using Lync Monitoring Reports to Troubleshoot Conferencing Problems
  • Exercise 4: Testing Conferencing Call Flow
  • Bonus Exercise: Analyzing Bandwidth Requirements

Module 6: Troubleshooting Enterprise Voice Configuration Issues

  • Enterprise Voice Configuration
  • Call Setup and Teardown
  • Connection to External Telephony Systems
  • Lab 6: Troubleshooting Dial Plans, Routing and Trunks
  • Exercise 1A & 1B: Identifying Dial Plan Misconfiguration
  • Exercise 2: Troubleshooting Voice Routing Issues
  • Exercise 3: Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs
  • Exercise 4: Troubleshooting Inbound/Outbound Call Flow Issues from PSTN

Module 7: Analyzing and Troubleshooting Enterprise Voice Call Quality

  • Voice Quality Issues
  • UC Devices and Peripherals
  • Lab 7: Troubleshooting Voice Quality and Network Traffic Issues
  • Exercise 1: Configuring SCOM to Monitor Lync
  • Exercise 2: Troubleshooting Call Quality Issues
  • Exercise 3: Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic
  • Exercise 4: Configuring GPOs and Lync Policy for QoS

Module 8: Analyzing and Troubleshooting Enterprise Voice Applications

  • Call Park Service
  • Troubleshooting Response Groups
  • Announcement Service
  • Lab 8: Troubleshooting Ent

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