This five-day instructor-led class takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in order to support customers with Lync Server service issues. The course provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. As part of the hands-on labs, you will derive, articulate, and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.
IT support consultants and telecommunication support professionals who provide support services for unified communication solutions. Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills.
Effectively troubleshoot the Lync Server system with an understanding of architectural dependencies
Identify the most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot web and A/V conferencing for all users
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot integration issues with Exchange and SharePoint
Troubleshoot Lync Server HA / DR issues
Attended Core Solutions of Microsoft Lync Server 2013 (20336) and Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337)
Core Solutions of Microsoft Lync Server 2013 (exam 70-336) and Enterprise Voice and Online Services with Microsoft Lync Server 2013 (exam 70-337) certifications
Proficiency in Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
Knowledge of UC endpoints, including Lync 2013 clients and Lync Phone Edition
Knowledge of SQL Server
Knowledge of VoIP technologies including SIP
Knowledge of formal troubleshooting methodology
Knowledge of DNS, PKI and Digital Certificates
A minimum two years' experience with Microsoft Lync technologies and various deployment and configurations
Module 1: Reviewing Lync Server 2013 Architecture
Lync Server 2013 Architecture Dependencies
Microsoft Supported Architectures
Name Resolution and Certificates
Database Management and SQL High Availability
Advanced Role Based Access Control Assignment
Lab: Introduction to Contoso's Environment
Exercise 1: Connecting to the Labs
Exercise 2: Reviewing Contoso's Environment
Exercise 3: Performing Active Directory Health Checks
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
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