CUCM 11.x New Features

3 days


This workshop prepares delegates for configuring a Cisco Unified Communications Manager solution. This course focuses on new features of Cisco Unified Communications Manager Version 10.x and 11.x. Please note the basics of Unified Communications Manager are not included in this course.


Engineers involved in the deployment of Cisco's Unified Communications Manager release 10.x and 11.x

Skills Gained

After completing this course you should be able to:

  • Configure the new features and services for CUCM release 10 and 11 such as Cisco Prime Licence Manager,
  • Describe key virtualized collaboration, extension mobility cross cluster, new SIP feature, URI dialing , Intercluster Lookup Service, Cisco Jabber and Conference Now



Attendees should meet the following prerequisites:

  • Good understanding of Cisco Unified Communications Manager – CIPTv1 and CIPTv2 are recommended.

Course Outline

Cisco Prime License Manager

  • Overview of Cisco Prime License Manager feature
  • Deployment model
  • License comparison and managing

Call Admission Control

  • CAC intra location : Service Location Bandwidth Manager
  • CAC Inter cluster
  • Managing bandwidth: Audio, video and immersive video

Extension Mobility cross cluster

  • Overview and implementation of Extension mobility cross Cluster

URI Dialing

  • Describe the fundamental concepts of URI dialing
  • Articulate the call routing process of alpha URIs in Unified CM
  • Understand how to define classes of service for URI dialing
  • Describe the concept of “blended identity”
  • Describe the SIP routing process in Unified CM
  • Understand SIP trunking implications on URI routing
  • Understand the concept of patterns in imported GDPR catalogs

Intercluster Lookup Service

  • Components of ILS
  • Synchronization ILS
  • Import/Export
  • Implementation of ILS

LDAP Integration

  • Directory Integration
  • Directory Access for Unified Communications Endpoints
  • Directory Integration with Unified CM
  • Identity Management Architecture Overview
  • Single Sign-On(SSO)

Feature Enhancements

  • Implement pause in speed dial
  • Configure LRG selection for fowarded calls
  • Implement native call recording
  • Implement codec preferences
  • Hunt Pilot
  • Unified mobility
  • Cisco Extend and Connect
  • Conference Now

Dial plan Enhancements

  • Articulate an overview of the dial plan enhancements in Unified
  • Describe how these enhancements help to simplify global dial plans
  • Understand the concept of translation pattern inheritance
  • Describe the benefits of multiple local route groups

Cisco Jabber

  • Presentation of Cisco Jabber for; PC, MAC, Mobile, Tablet
  • Installation of  Cisco Jabber
  • Cisco Jabber IM (IPhone/Android….)
  • Presentation of UPM self-care portal

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Berkshire Wokingham3 2250 £2250 2019-11-11