Deploying Hosted Collaboration Solution

5 days


This course prepares delegates to configure the hosted collaboration solution in a cloud basis. This course focuses primarily on Cisco Unified Collaboration Domain Manager and the Collaboration Mediation then to use the tools to deploy the telephony and Voice mail services as a hosted cloud solution for service providers and huge enterprises, also it covers the prime collaboration solution and the Backup and migration features


This course is designed for: Network Administrators, Collaboration Cloud Admins, Service Provider / Managed Services Operators

Skills Gained

Upon completing this course, the learner will be able to:

  • Describe the Cisco Hosted collaboration solution, including CUCDM
  • Describe the different products under the HCS architecture
  • Describe the different management interfaces for the HCS
  • Describe the Prime collaboration
  • Describe the Prime Assurance
  • PGW and CUBE Overview


The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Strong knowledge of converged voice and data networks
  • Ability to configure Cisco IOS gateways with traditional and VoIP call legs
  • Prior attendance of the following tracks is recommended: CCNA, CCNA voice, CCNP Voice.

Course Outline

  • Hosted Collaboration Solution (HCS) system overview
  • Hosted Collaboration Solution (HCS) architecture ­-UC Infrastructure Layer ­-Telephony Aggregation Layer ­-Management Layer
  • HCS Data Center and network architecture
  • HCS capacity planning
  • HCS Licensing and license server deployment
  • HCS service fulfilment architecture ­-Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Overview ­-Shared Data Repository (SDR) Overview ­-Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Deployment and Clustering ­-Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Functionalities and Services ­-Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Overview ­-Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Deployment and Clustering
  • Operating Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) ­-Configuring and Using Service Inventory ­-Configuring and Using Infrastructure Manager ­-Configuring and Using Platform Manager ­-Configuring Licensing ­-Real-Time Monitoring Tool (RTMT) reporting ­-Backup and Restore Tasks
  • Operating Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) ­-Configuring CUCDM Hierarchy ­-Setting up CUCM, CUCxN and CUCMIMP in CUCDM 10.1(1) ­-Managing Users in CUCDM 10.1.(1) ­-LDAP integration and managing customer's LDAP in CUCDM 10.1(1) ­-Managing Subscribers and Subscribers' Features ­-CUCDM 10.1(1) Bulk Administration
  • CUCDM for Contact Center ­-CUCDM for Contact Center Overview
  • Cisco Unified Boarder Element SP ­-CUBE-SP Overview
  • SS7 PSTN Integration with PGW2200 ­-PGW2200 Overview
  • Cisco Collaboration ­-Cisco Prime Collaboration Deployment Overview
  • Cisco Collaboration Deployment (PCD) ­-Cisco Collaboration Deployment (PCD) Overview ­-Cisco Collaboration Deployment (PCD) Backup and Migration Features
  • Cisco Collaboration Assurance (PCA) ­-Cisco Prime Collaboration Assurance Features ­-Prime Collaboration Contact Center Assurance Feature Support ­-PCA Audio and Video Endpoints Monitoring ­-PCA Diagnostics and Reports

Related Courses


Thinking about Onsite?

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Course Location Days Cost Date
Berkshire Wokingham5 3750 £3750 2019-10-07