Implementing Hosted Collaboration Solution

10 days


  • This Implementing course prepares delegates to implement and maintain the full hosted collaboration solution covering all its products in a cloud basis. This course focuses primarily on Cisco Unified Communications Version 10.1, utilizing the HCS tools and features to deploy this UC as a hosted cloud solution for service providers and huge enterprises, also it covers the additional features for the UC as Unity connection, IM and Presence server, the operation and service monitor.
  • It covers the UCS implementation and management through the Fabric interconnect and the use of the Cisco Nexus 1000 and the VmWare ESXi platform all managed as one solution.
  • Delegates will perform post-installation tasks, starting with the integrations, simple administration and the operation, utilizing the knowledge of various protocols.


This course is designed for: Network Administrators, Collaboration Cloud Admins, Service Provider / Managed Services Operators

Skills Gained

Upon completing this course, the learner will be able to:

  • Describe the Cisco Hosted collaboration solution, including its Unified Communications Manager deployment functions, architecture, deployment and redundancy options.
  • Describe the different products under the HCS architecture
  • Understand the UCS and its features
  • Describe the different management interfaces for the HCS
  • Manage and operate the CUCM, Unity Connection, IM, Presence
  • Describe the use of Vmware and the features used within the HCS
  • Work with the UCS manager and test its features


The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks
  • Ability to configure Cisco IOS gateways with traditional and VoIP call legs
  • Prior attendance of the following is recommended: ICND1, and ICND2 or CCNABC.

Course Outline

  • Hosted Collaboration Solution (HCS) system overview
  • Hosted Collaboration Solution (HCS) architecture
  • UC Infrastructure Layer
  • Telephony Aggregation Layer
  • Management Layer
  • HCS Data Center and network architecture
  • HCS capacity planning
  • HCS Licensing and license server deployment
  • Cisco Unified Communication Manager
  • Understanding Cisco Unified Communication Manager architecture
  • Managing services and initial configuration of CUCM
  • Managing user accounts in CUCM
  • Implementing IP phones
  • Configuring CUCM call routing components
  • Using Partitions and CCSs to implement call privilege for off-net calls
  • Configuring Cisco Unified Mobility
  • Cisco Unity Connection -Integration CUC with CUCM
  • Configuring CUC system
  • Using CUC Partitions and Search Spaces
  • Configuring CUC users
  • Cisco Unified Presence -Understanding Cisco IM and Presence Server
  • Configuring Cisco IM and Presence Server
  • HCS service fulfilment architecture
  • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Overview
  • Shared Data Repository (SDR) Overview
  • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Deployment and Clustering
  • Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2) Functionalities and Services
  • Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Overview
  • Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1) Deployment and Clustering
  • Operating Hosted Collaboration Mediation - Fulfilment (HCM-F) 10.1(2)
  • Configuring and Using Service Inventory
  • Configuring and Using Infrastructure Manager
  • Configuring and Using Platform Manager
  • Configuring Licensing
  • Real-Time Monitoring Tool (RTMT) reporting
  • Backup and Restore Tasks
  • Operating Cisco Unified Collaboration Domain Manager (CUCDM) 10.1(1)
  • Configuring CUCDM Hierarchy
  • Setting up CUCM, CUCxN and CUCMIMP in CUCDM 10.1(1)
  • Managing Users in CUCDM 10.1.(1)
  • LDAP integration and managing customer's LDAP in CUCDM 10.1(1)
  • Managing Subscribers and Subscribers' Features
  • CUCDM 10.1(1) Bulk Administration
  • CUCDM for Contact Center
  • CUCDM for Contact Center Overview
  • Cisco Unified Boarder Element SP
  • CUBE-SP Overview
  • SS7 PSTN Integration with PGW2200
  • PGW2200 Overview
  • Cisco Collaboration
  • Cisco Prime Collaboration Deployment Overview
  • Cisco Collaboration Deployment (PCD)
  • Cisco Collaboration Deployment (PCD) Overview
  • Cisco Collaboration Deployment (PCD) Backup and Migration Features
  • Cisco Collaboration Assurance (PCA)
  • Cisco Prime Collaboration Assurance Features
  • Prime Collaboration Contact Center Assurance Feature Support
  • PCA Audio and Video Endpoints Monitoring
  • PCA Diagnostics and Reports
  • Cisco Unified Computing System
  • Cisco Unified Computing System (UCS) architecture
  • Cisco UCS LAN connectivity
  • Cisco UCS SAN connectivity
  • Configuring Cisco UCS B-series servers
  • VMware Virtualization Components

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Manchester10 2500 £2500 2019-03-04
Glasgow10 2500 £2500 2019-03-04
Onsite10 2500 £2500 2019-05-18