Certified Agile Service Manager CASM

Duration: 
2 days
Codes: 
CASM,159

Overview

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

This sixteen (16) hour course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.

CERTIFICATION

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

ABOUT THE DEVOPS INSTITUTE

The DevOps Institute is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders and strategic examination partner PEOPLECERT, the DevOps Institutes is setting the quality standard for DevOps competency based qualifications. For more information about DOI, visit http://www.devopsinstitute.com.

Audience

The Certified Agile Service Manager course will be most beneficial to those:

  • IT Service Managers currently working or about to work in an Agile environment.
  • Anyone interested in learning more about Agile and Scrum from a products and process perspective
  • Consultants guiding their clients through process improvement initiatives Internal and external suppliers
  • Process stakeholders

Prerequisites

  • Familiarity with IT service management processes and ITIL is recommended

AUDIENCE:

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers Process stakeholders

Course Outline

  • Individual Benefits Individual benefits will include:
  • Bringing your IT Service Management (ITSM) skills up to date.
  • The knowledge and ability to make existing ITIL processes 'more Agile'.
  • The ability to integrate Agile Service Management with Agile Project Management and Agile Test Management.
  • Improving your career prospects by keeping your skills and knowledge up to date in an ever changing IT environment.

Organisational Benefits

  • Organisational benefits will include the ability to:
  • Be 'more responsive' and do 'more with less'.
  • Improve its integration with business goals and ensure the on-going quality of IT Services.
  • Develop an 'Agile' approach to IT Service Management. Make ITIL processes more relevant to an Agile / DevOps environment.
  • To integrate Agile Service Management with Agile Project Management and Agile Test Management, increasing the overall agility of the organisation and keeping it ahead of its competitors.

Exam Overview

  • Certified Agile Service Manager (CASM) Examination:
  • The exam is taken after the course and is administered by our Examination Institute (PeopleCert)
  • Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate.
  • The certification is governed, administered and maintained by the DevOps Institute.

Please Note: The live exam is taken at a time and place of your choosing after the course.

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite
Onsite2 1000 £1000 2019-02-15
London
London2 1000 £1000 2019-02-18
London
London2 1099 £1099 2019-03-05
Manchester
Manchester2 875 £875 2019-03-14
Manchester
Manchester2 1099 £1099 2019-04-17
London
London2 1099 £1099 2019-04-23
London
London2 1099 £1099 2019-05-07
London
London2 1099 £1099 2019-06-17
Manchester
Manchester2 1099 £1099 2019-06-24