This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.
Agile thinking improves IT's effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.
40 multiple-choice questions
Answer 26 questions correctly (65%) to pass and be designated as a Certified Agile Service Manager
Anyone interested in learning about Agile and Scrum from a products and process perspective
Employees and managers responsible for designing, reengineering or improving process
Consultants guiding their clients through process improvement initiatives
Internal and external suppliers
Participants will develop an understanding of:
What does it mean to “be agile”?
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:
Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
Agile Process Design – applying Agile practices to process design projects
Completion of pre-class reading (see link at right of this page)
Familiarity with IT service management processes and ITIL is recommended
The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.