A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.
ABOUT THE DEVOPS INSTITUTE
The DevOps Institute is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders and strategic examination partner PEOPLECERT, the DevOps Institutes is setting the quality standard for DevOps competency based qualifications. For more information about DOI, visit http://www.devopsinstitute.com.
Completion of pre-class assignment Familiarity with Scrum
Familiarity with IT and IT services
Process owners Process managers
Employees and managers responsible for designing , reengineering or improving processes
Consultants guiding their clients through process improvement initiatives Anyone responsible for:
Managing process-related requirements
Ensuring the efficiency and effectiveness of processes
Maximizing the value of processes
The learning objectives for CAPO include an understanding of:
Basic Agile and Agile Service Management concepts
Process owner role and responsibilities
Managing and prioritizing a process backlog
Creating and utilizing user stories
Collaborating with process stakeholders and other process owners
Overseeing Agile process design and improvement activities
Managing organizational change activities
Monitoring and measuring process performance
COURSE/ STUDENT MATERIALS:
Sixteen (16) hours of instructor-led training and exercise facilitation
The Agile Service Management Guide and Scrum Guide (pre-class resources)
Digital Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.