Mac OS Sierra Troubleshooting and Enterprise Support

5 days


This five day, hands on course combines the Essentials and Enterprise support courses in to a single course that will provide delegates with an in-depth exploration of the latest Apple operating system - macOS Sierra.Using a mixture of trainer-led presentations and hands-on exercises, delegates will set their computers up from scratch; configure settings and explore the latest features; and learn how to troubleshoot and resolve problems.

We then provide delegates with an in-depth exploration of macOS Sierra integrates in a corporate Microsoft Windows environment. Using a mixture of trainer-led presentations and hands-on exercises, delegates will ensure their Macs are configured correctly to enable joining to a Active DirectoryDomain, join a Server 2012 r2 Domain and troubleshoot any potential issues. Once joined to Active Directory, they will lean how to manage a Mac on a day to day basis in a Microsoft Windows environment, including deploying macOS to new and existing Macs, create and deploy software packages and remotely Manage Macs with Apple Remote Desktop

Skills Gained

  • Install macOS High Sierra and set up a new computer
  • Configure basic settings, access network resources, email etc
  • Understand and configure built-in security features
  • Install and troubleshoot applications
  • Use and configure printers and peripherals
  • Troubleshoot and resolve hardware and software issues
  • Manage and troubleshoot the boot process
  • Configure network on a Mac to work in a Microsoft Environment
  • Bind to Active Directory network using GUI and command line
  • Troubleshoot binding and authentication issues
  • Create and Install software packages
  • Create and deploy macOS images
  • Troubleshoot macOS remotely with Apple Remote Desktop


Some knowledge of macOS and basic computer skills.

Important notice:

Course Outline

Installation and Configuration Learn about new features in macOS High Sierra; explore hardware and other requirements before installation; learn how to install macOS High Sierra; explore initial configuration options using Setup Assistant; understand the recovery partition and how to manage and install software updates.

Manage Users Learn about the different types of user accounts; learn how to add and remove user accounts; explore user home folders; learn how to use Parental Controls to apply restrictions;

Security Explore and configure built-in security features; understand the keychain, what it is, and how to use it; explore how to reset and change user passwords.

File Systems Learn about hard disks, partitions and volumes; Look at how Apples new file system APFS works and how it will improve how disks are managed. Learn how to gather information and how to use Disk Utility to partition and erase; learn about Target Disk mode for data migration; explore and use FileVault for full volume data encryption; explore institutional recovery keys for deployment; explore the MacOS permissions models and learn how to gather information, use and modify permissions;

Data Management Learn how to archive files and folders; learn how to reveal hidden files and folders and navigate the file system; explore the Library folders and learn how they are used; understand metadata and use Siri and Spotlight; use the built in Time Machine solution to backup and restore data; learn how Time Machine stores data and what destinations it can use.

  • Applications and Processes
  • Explore different methods to install and uninstall applications; examine and use strategies to troubleshoot application issues; explore built in technologies such as Launch Services and QuickLook; save documents to iCloud Drive; explore Continuity and Universal Clipboard;
  • understand how macOS High Sierra can optimise storage.

Network Configuration Configure basic network settings such as fixed IP addresses and locations; understand how to configure proxy servers and VPN settings; learn about the tools we can use to troubleshoot network issues.

Network Services Configure macOS High Sierra to use mail services such as Exchange, and to access network file servers; provide services including screen sharing; explore and use the built in firewall.

Peripheral Management Explore built in peripheral technologies; explore how drivers and extensions provide plug-and-play support for peripherals; explore how to gather information on peripheral devices; understand the role of CUPS in printing; explore how macOS High Sierra can be configured to use different types of printers; explore built-in PDF functionality; troubleshoot printing issues

  • Managing the Boot Process
  • Understand and use the built-in MacOS Recovery tools and utilities
  • for troubleshooting; use Console and Terminal to diagnose and resolve issues; understand the role of firmware and how the MacOS boot process works; learn how to modify startup for troubleshooting of the boot process.

Binding macOS to Active Directory Learn how to configure macOS to work in a Microsoft Windows Active Directory environment, configure networking, bind a Mac to Server 2012 r2

Using Mobile Device Management to manage macOS How MDM can be used to manage macOS to ensure corporate standards are maintained, now applications can be centrally purchased and deployed to macOS

Troubleshooting integration issues How to troubleshoot macOS in a Microsoft Windows Active Directory environment.

Deployment Learn how to create, maintain and deploy macOS images in a corporate network.

Application Packaging How to create software packages for deployment to macOS and ensure users have all relevant software required

  • Remote Management
  • Learn how to remotely manage macOS and MacOS using Apple Remote Desktop. How detailed reports can be generated from Macs on a corporate network, how to deploy software and how to
  • use ARD to remotely assist users with macOS and MacOS problems

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite5 3500 3500 2019-07-18
Glasgow3 1357 £1357 2019-09-18
Manchester3 1357 £1357 2019-09-18
London5 2409 £2409 2019-11-11
Birmingham3 1311 £1311 2019-11-11
Birmingham5 2409 £2409 2019-11-11
Birmingham3 1311 £1311 2019-11-11