Service Integration and Management (SIAM ) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. This certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM . The SIAM certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes. Furthermore, this SIAM certification is intended for providers that want to implement and manage Service Integration and Management models. More specifically, the following roles could be interested: Chief Strategy Officers (CSOs), Chief Information Officers (CIOs), Chief Technical Officers (CTOs), Service Managers, Service Provider Portfolio Strategists/Leads, Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers), Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioners.
To provide professionals with a new perspective of outsourcing by means of the Service Integration and Management approach, its models, structures, processes, function and roles.
Attendees should meet the following prerequisites:
There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.
1. Introduction to Service Integration and Management
What is SIAM?
The history of SIAM
The purpose of SIAM
The scope of SIAM
SIAM and the Business Strategy
Value to the organization- The SIAM business case
2. SIAM roadmap
Discovery and Strategy
Plan and Build
Run and Improve
3. SIAM Structures
Internally Sourced Service Integrator
Externally Sourced Service Integrator
Hybrid Service Integrator
Lead supplier as Service Integrator
4. SIAM and Other Practices
IT Service Management
5. SIAM Roles and Responsibilities
Roles and the SIAM roadmap
How is a role different in a SIAM Ecosystem?
The Service desk in a SIAM ecosystem
6. SIAM Practices
People Practices: Managing Cross-functional Teams
Process Practices: Integrating Processes across service providers
Measurement Practices: Eneable and Reporto n End to End Services
Technology Practices: Creating and Tooling Strategy
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.