This is not your typical ITIL course!
Specific ITIL processes are not discussed during the agenda. Instead, focus is given to teaching you the management and business skills needed to apply a “fit for purpose” approach for implementing ITIL concepts.
Other ITIL courses teach the “what” you have to know, and not the “how” to implement. It is important to understand that knowledge of ITIL good practices alone does not guarantee the success of IT Service Management (ITSM) initiatives. ITIL practices need to be “Adopted” and “Adapted” to the specific circumstances and requirements of the organization. But how is this done? How do you ensure that your ITSM approach will deliver real business value? And, how can changes and improvements be sustained over time with minimum risk and the highest likelihood of success? To answer these important questions, the course focuses on:
In addition, this course introduces the Guiding Principles critical to embedding a CSI culture, specifically:
Participants will receive a toolkit that includes relevant references from existing ITSM and ITIL publications, worksheets, templates, case studies and scenarios, and recommended value-added reading.
This is a management level course and we strongly recommend that you hold a managerial level position. This course is for those in an IT management role seeking to take the knowledge gained from ITIL courses, and adopt, adapt and apply it successfully. To gain the most from this course you are in one of the following roles:
ITIL Foundation Certificate In IT Service Management is a mandatory prerequisite and we encourage you to refresh your knowledge before the course
Prior to attending the course, we recommend you read ITIL's Continual Service Improvement (CSI) book, or take the ITIL Continual Service Improvement Intermediate Lifecycle Course, prior to attending this course
This course prepares participants for the examination leading to the ITIL Practitioner Certificate.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.