This course provides candidates with an understanding in the principles of, and practical experience of, using industry best practice to utilise a Change Management process successfully across a services organisation.
This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Change Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'BCS ITSM Specialist' series.
Individuals who require a working knowledge of the industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation.
IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Change Management within an ongoing Service Improvement Programme (SIP).
Individuals who wish to sit the BCS Specialist Certificate in Change Management Exam (sat on the last day of the course)
This course is aimed at those working or preparing to work in a Change Management role and/or within a Change Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.
The purpose of the Specialist qualification in Change Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.
This qualification forms part of the BCS ITSM Specialist series.
ITIL® is a registered trade mark of AXELOS.
Candidates must hold the ITIL Foundation Certificate V3 or V2 with Managers Bridge. It is recommended that candidates have a minimum of two years' experience in IT Service Management.
Success on the course will be enhanced by candidates spending at lead 10 hours on reviewing their ITIL Foundation material prior to attending one of the BCS Specialist courses
Proof of prerequisites MUST be produced on the day of the exam to the trainer.
Acceptable forms of prerequisite confirmation are as follows:
A copy of the candidates examination certificate
Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).
Holders of the BCS Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:
Explain the goals and objectives of Change Management
Understand and explain processes and roles of Change Management
Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
Develop and improve the customer and business focus of Change Management Prioritise and assess the impact of proposed changes
Access and manage the risk, benefit and cost of proposed changes Manage the authorisation process
Manage changes through their lifecycle
Define and agree change models and standard changes Produce and manage forward schedules of change
Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
Oversee and manage the building, testing and implementation of authorised changes Be aware of the support tools and techniques available for the implementation and
Support of Change Management, where possible identifying and instigating Improvements
Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
Produce Change Management reports for dissemination and interpret and use their contents
Understand the interdependencies between Change Management and other IT areas and processes
Assist with the planning and implementation of Change Management
The examination is a 1½ hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.