ITIL R Foundation Certificate in IT Service Management

Duration: 
3 days
Codes: 
IT,R,ITIL,ITILF

Overview

Learn about ITIL best practices, and earn the internationally recognised ITIL Foundation Certificate in IT Service Management in 3 days!

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

Our ITIL training teaches the essentials of IT Infrastructure Library (ITIL) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.

This course also includes the ITIL Foundation Handbook, containing over 300 pages of practical material for reference back in the workplace.

Audience

All levels of support personnel within an IT Service Management Organisation including:

  • IT Managers
  • Support Team Leaders
  • Technical Support staff
  • Service Owners
  • Architects
  • Project Managers
  • Vendor Managers
  • Service Desk Supervisors
  • Process Owners
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • Managers who interact between the business and IT

This course is also of significant value to anyone who attended ITIL v2 or v3 training, to understand the new processes and enhancements that have since been introduced.

Skills Gained

After completing this ITIL training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide.

This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service.

This includes activities such as designing of IT Services, Service Level Agreements, Change Management, and managing of Incidents.

Prerequisites

ITIL Foundation Certificate in IT Service Management Pre-Course Reading:

  • Delegates will be provided with pre-course reading prior to attending the course by email. Success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that delegates spend 2 hours working through the pre-reading.

Course Outline

  • The history and philosophy of ITIL and IT Service Management
  • Understanding services and the business context of IT
  • Process theory and development
  • Key Definitions and Terminology of the ITIL model
  • The ITIL Certification path from Foundation > Intermediate > Expert
  • The IT Service Lifecycle Model – covering the principles, activities, models and goals of each of the five stages in the Lifecycle Model and the Processes related to these stages
  • The functions and roles outlined in ITIL and how these apply to the processes

Service Strategy

  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

Service Design

  • Service Level Management
  • Design Co-ordination
  • Service Catalogue Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Security Management
  • Supplier Management

Service Transition

  • Change Management
  • Transition Planning and Support
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Service Operation

  • Incident Management
  • Problem Management
  • Event Management
  • Request Fulfilment
  • Access Management

Continual Service Improvement

  • Seven step improvement process
  • Critical Success Factors
  • Key Performance Indicators

Functions and Roles

  • Service Desk
  • Applications Management
  • IT Operations Management
  • Technical Management
  • Service Owner
  • Process Owner
  • Process Manager
  • Process Practitioner

Exam

Examination

This course pricing includes the ITIL Foundation Certificate Exam at the end of day 3 of the course. It is a 60 minute exam, with 40 multiple choice questions and a pass mark of 65%. Two practice exam papers are provided, and reviewed to assist in preparation. Additional quizzes will also be available online via our ITIL Portal to assist in revision. The exam is online in the classroom, and the results will be available immediately.

Successful candidates will be awarded 2 credits towards the ITIL Expert certification.

Industry Association Recognition

Project Management Institute (PMI)

  • Contact Hours: 21 hours
  • Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM)

  • Continual Professional Development (CPD) points: 10 points

It is highly recommended that you spend 2 hours each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
London
London3 1500 £1500 2018-12-04
Buckinghamshire
Milton Keynes3 1399 £1399 2018-12-05
Tyne and Wear
Newcastle3 1500 £1500 2018-12-05
London
London3 1399 £1399 2018-12-05
Aberdeenshire
Aberdeen3 1399 £1399 2018-12-05
Manchester
Manchester3 1399 £1399 2018-12-05
London
London3 1399 £1399 2018-12-05
London
London3 1399 £1399 2018-12-07
London
London3 1399 £1399 2018-12-07
Edinburgh
Edinburgh3 1399 £1399 2018-12-10
Worcestershire
Worcester3 998 £998 2018-12-10
London
London3 1399 £1399 2018-12-10
London
London3 1399 £1399 2018-12-10
Devon
Exeter3 1500 £1500 2018-12-10
Midlands
Birmingham3 1399 £1399 2018-12-10
Merseyside
Liverpool3 1399 £1399 2018-12-11
London
London3 1500 £1500 2018-12-11
Nottinghamshire
Nottingham3 1399 £1399 2018-12-12
London
London3 1399 £1399 2018-12-14
Berkshire
Reading3 1399 £1399 2018-12-14
London
London3 1399 £1399 2018-12-14
Manchester
Manchester3 1399 £1399 2018-12-14
Wiltshire
Swindon3 1500 £1500 2018-12-17
Manchester
Manchester3 1500 £1500 2018-12-19
London
London3 1399 £1399 2018-12-19
London
London3 1399 £1399 2018-12-19
Glasgow
Glasgow3 1399 £1399 2018-12-19
Yorkshire
Leeds3 1399 £1399 2018-12-19
London
London3 1399 £1399 2018-12-19
London
London3 1500 £1500 2019-01-02
Manchester
Manchester3 1500 £1500 2019-01-02
London
London3 1500 £1500 2019-01-02
Midlands
Birmingham3 1500 £1500 2019-01-02
Yorkshire
Leeds3 1500 £1500 2019-01-02
Buckinghamshire
Milton Keynes3 1500 £1500 2019-01-02
Bristol
Bristol3 1500 £1500 2019-01-02
Berkshire
Reading3 1500 £1500 2019-01-02
Glasgow
Glasgow3 1500 £1500 2019-01-03
Wiltshire
Swindon3 1500 £1500 2019-01-07
Nottinghamshire
Nottingham3 1399 £1399 2019-01-07
London
London3 1500 £1500 2019-01-07
London
London3 1500 £1500 2019-01-07
London
London3 1500 £1500 2019-01-08
Yorkshire
Leeds3 1500 £1500 2019-01-08
London
London3 1500 £1500 2019-01-08
London
London3 1500 £1500 2019-01-14
Tyne and Wear
Newcastle3 1500 £1500 2019-01-14
London
London3 1500 £1500 2019-01-14
Onsite
Onsite3 1399 £1399 2019-01-15
Manchester
Manchester3 1500 £1500 2019-01-15
London
London3 1500 £1500 2019-01-16
Aberdeenshire
Aberdeen3 1500 £1500 2019-01-16
London
London3 1500 £1500 2019-01-16
London
London3 1500 £1500 2019-01-18
London
London3 1500 £1500 2019-01-18
London
London3 1500 £1500 2019-01-21
London
London3 1500 £1500 2019-01-21
Berkshire
Reading3 1500 £1500 2019-01-21
Edinburgh
Edinburgh3 1500 £1500 2019-01-21
Buckinghamshire
Milton Keynes3 1500 £1500 2019-01-21
Dorset
Bournemouth3 1500 £1500 2019-01-23
Yorkshire
Leeds3 1500 £1500 2019-01-23
London
London3 1500 £1500 2019-01-23
Worcestershire
Worcester3 998 £998 2019-01-23
London
London3 1500 £1500 2019-01-23
London
London3 1500 £1500 2019-01-28
London
London3 1500 £1500 2019-01-28
Manchester
Manchester3 1500 £1500 2019-01-31
London
London3 1500 £1500 2019-02-01
London
London3 1500 £1500 2019-02-01
London
London3 1500 £1500 2019-02-04
Bristol
Bristol3 1500 £1500 2019-02-04
London
London3 1500 £1500 2019-02-04
Suffolk
Ipswich3 1500 £1500 2019-02-04
Glasgow
Glasgow3 1500 £1500 2019-02-06
Tyne and Wear
Newcastle3 1500 £1500 2019-02-06