ITIL R Lifecycle Certificate in Service Operations

Duration: 
3 days
Codes: 
ITIL,ITILLSO,R
Versions: 
NULL

Overview

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate). The Service Operation Course provides information to enable delegates to gain competencies in:

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.

Audience

  • Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications
  • Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
  • Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

Examinations:

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).

For Published Best Practice ITIL Glossaries from Axelos please click here.

Prerequisites

You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses

Possesion of one of the following is mandatory. Proof of prerequisites MUST be produced on the day of the exam to the trainer.

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are as follows:

  • A copy of the candidates examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

Proof of identification:

If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

ITIL is a registered trade mark of AXELOS

Course Outline

This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate)

The Service Operation Course provides information to enable delegates to gain competencies in:

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations

Challenges, Critical Success Factors and Risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

The program is targeted at:

  • Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications.
  • Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation

Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).

Exam

The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%)

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
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  • Click a Date to Enroll.
Course Location Days Cost Date
Bristol
Bristol3 1533 £1533 2019-07-10
London
London3 1500 £1500 2019-07-15
London
London3 1500 £1500 2019-07-15
Onsite
Onsite3 2100 2100 2019-07-16
London
London3 1533 £1533 2019-07-18
London
London3 1533 £1533 2019-07-18
Yorkshire
Leeds3 1500 £1500 2019-07-23
Midlands
Birmingham3 1533 £1533 2019-08-02
London
London3 1500 £1500 2019-08-12
London
London3 1500 £1500 2019-08-12
London
London3 1533 £1533 2019-08-14
London
London3 1533 £1533 2019-08-14
Manchester
Manchester3 1533 £1533 2019-09-02
Glasgow
Glasgow3 1533 £1533 2019-09-03
Buckinghamshire
Milton Keynes3 1533 £1533 2019-09-09
Manchester
Manchester3 1500 £1500 2019-09-18
Manchester
Manchester3 1500 £1500 2019-09-18
London
London3 1500 £1500 2019-09-23
London
London3 1500 £1500 2019-09-23
London
London3 1500 £1500 2019-09-23
London
London3 1533 £1533 2019-09-27
London
London3 1533 £1533 2019-09-27
Midlands
Birmingham3 1533 £1533 2019-10-08
London
London3 1533 £1533 2019-10-09
Manchester
Manchester3 1500 £1500 2019-10-09
Manchester
Manchester3 1500 £1500 2019-10-09
London
London3 1533 £1533 2019-10-09
London
London3 1500 £1500 2019-10-14
London
London3 1500 £1500 2019-10-14
London
London3 1500 £1500 2019-10-14
London
London3 1500 £1500 2019-10-23
London
London3 1533 £1533 2019-10-23
London
London3 1500 £1500 2019-10-23
London
London3 1533 £1533 2019-10-23
Nottinghamshire
Nottingham3 1500 £1500 2019-10-28
Nottinghamshire
Nottingham3 1500 £1500 2019-10-28
London
London3 1533 £1533 2019-11-04
London
London3 1533 £1533 2019-11-04
Buckinghamshire
Milton Keynes3 1533 £1533 2019-11-05
Bristol
Bristol3 1533 £1533 2019-11-06
Buckinghamshire
Milton Keynes3 1500 £1500 2019-11-11
Midlands
Birmingham3 1500 £1500 2019-11-11
Buckinghamshire
Milton Keynes3 1500 £1500 2019-11-11
Edinburgh
Edinburgh3 1533 £1533 2019-11-11
Bristol
Bristol3 1500 £1500 2019-11-11
Midlands
Birmingham3 1500 £1500 2019-11-11
Bristol
Bristol3 1500 £1500 2019-11-11
Manchester
Manchester3 1500 £1500 2019-11-11
London
London3 1533 £1533 2019-11-20
London
London3 1533 £1533 2019-11-20
Manchester
Manchester3 1533 £1533 2019-11-21
Edinburgh
Edinburgh3 1533 £1533 2019-12-04
London
London3 1533 £1533 2019-12-06
Midlands
Birmingham3 1533 £1533 2019-12-09