ITIL R Lifecycle Certificate in Service Operations

Duration: 
3 days
Codes: 
ITIL,R

Overview

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate

Course Outline

  • This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate)
  • The Service Operation Course provides information to enable delegates to gain competencies in:
  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification The program is targeted at:
  • Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications.
  • Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation

Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).

Challenges, Critical Success Factors and Risks

Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

The program is targeted at:

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Manchester Manchester3 640 £640 2019-09-02
Glasgow Glasgow3 640 £640 2019-09-03
Buckinghamshire Milton Keynes3 640 £640 2019-09-09
London London3 640 £640 2019-09-27
London London3 640 £640 2019-09-27
Midlands Birmingham3 640 £640 2019-10-02
Edinburgh Edinburgh3 640 £640 2019-10-02
Bristol Bristol3 640 £640 2019-10-02
Midlands Birmingham3 640 £640 2019-10-08
Midlands Birmingham3 640 £640 2019-10-08
London London3 640 £640 2019-10-09
London London3 640 £640 2019-10-09
Yorkshire Leeds3 640 £640 2019-10-18
London London3 640 £640 2019-10-23
London London3 640 £640 2019-10-23
Nottinghamshire Nottingham3 640 £640 2019-10-28
London London3 640 £640 2019-11-04
London London3 640 £640 2019-11-04
Buckinghamshire Milton Keynes3 640 £640 2019-11-05
Bristol Bristol3 640 £640 2019-11-06
Bristol Bristol3 640 £640 2019-11-06
London London3 640 £640 2019-11-20
London London3 640 £640 2019-11-20
Manchester Manchester3 640 £640 2019-11-21
Midlands Birmingham3 640 £640 2019-12-04
Edinburgh Edinburgh3 640 £640 2019-12-04
Edinburgh Edinburgh3 640 £640 2019-12-04
Bristol Bristol3 640 £640 2019-12-04
London London3 640 £640 2019-12-06
Midlands Birmingham3 640 £640 2019-12-09
Midlands Birmingham3 640 £640 2019-12-09
Yorkshire Leeds3 640 £640 2019-12-13
Nottinghamshire Nottingham3 640 £640 2020-01-13
London London3 640 £640 2020-01-22
London London3 640 £640 2020-01-22
Midlands Birmingham3 640 £640 2020-02-05
Manchester Manchester3 640 £640 2020-02-10
London London3 640 £640 2020-02-11
London London3 640 £640 2020-02-11