The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate
This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate)
The Service Operation Course provides information to enable delegates to gain competencies in:
Service Operations Principles
Service Operation Processes
Common Service Operation Activities
Organising Service Operation: Functions
Challenges, Critical Success Factors and Risks Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification The program is targeted at:
Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications.
Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle
It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).
Challenges, Critical Success Factors and Risks
Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
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