APMG Service Catalogue

Duration: 
3 days
Codes: 
APMG

Overview

This course explores the role and importance of the service catalogue within an organisation and considers the factors that influence its successful implementation and on going use. The service catalogue enables the IT organisation to understand how services are constructed and then provide a clear view of the services they offer to the business.

Audience

closed book 40 multiple choice questions in 75 minutes.

Course Outline

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Planning and implementation considerations
  • Relationships and touch points
  • Measuring and reporting

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Midlands Birmingham3 1541 £1541 2019-10-02
Edinburgh Edinburgh3 1541 £1541 2019-10-02
Bristol Bristol3 1541 £1541 2019-10-02
Devon Exeter3 1541 £1541 2019-10-02
London London3 1541 £1541 2019-10-09
Midlands Birmingham3 1541 £1541 2019-12-04
Edinburgh Edinburgh3 1541 £1541 2019-12-04
Bristol Bristol3 1541 £1541 2019-12-04
Devon Exeter3 1541 £1541 2019-12-04