APMG Service Catalogue

Duration: 
3 days
Codes: 
APMG,QASCATP
Versions: 
NULL

Overview

  • This course explores the role and importance of the service catalogue within an organisation and considers the factors that influence its successful implementation and on going use. The service catalogue enables the IT organisation to understand how services are constructed and then provide a clear view of the services they offer to the business.
  • Service Catalogue has been recommended by IQC, an independent subgroup of the itSMFI, as a complementary product to the ITIL portfolio.

Audience

Individuals who:

  • Require a detailed understanding of how to create a service catalogue
  • Need to understand how the implementation of a service catalogue can enhance the quality of IT service provision
  • Is tasked with developing or enhancing existing catalogues
  • Are seeking the ITIL Expert in service Management qualification for which this course provides 1.5 of the allowable 6 complementatry credits

Foundation Plus Examination - closed book 40 multiple choice questions in 75 minutes.

Please Note: Delegates must provide evidence of their certificate in IT Service Management and present some form of photographic identification before sitting the examination.

Prerequisites

    Delegates must hold the foundation certificate in IT Service Management

Course Outline

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Planning and implementation considerations
  • Relationships and touch points
  • Measuring and reporting

Exam

closed book 40 multiple choice questions in 75 minutes.

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite
Onsite3 2100 2100 2019-07-20
London
London3 1500 £1500 2019-11-11
London
London3 1500 £1500 2019-11-11