This course explores the role and importance of the service catalogue within an organisation and considers the factors that influence its successful implementation and on going use. The service catalogue enables the IT organisation to understand how services are constructed and then provide a clear view of the services they offer to the business.
Service Catalogue has been recommended by IQC, an independent subgroup of the itSMFI, as a complementary product to the ITIL portfolio.
Require a detailed understanding of how to create a service catalogue
Need to understand how the implementation of a service catalogue can enhance the quality of IT service provision
Is tasked with developing or enhancing existing catalogues
Are seeking the ITIL Expert in service Management qualification for which this course provides 1.5 of the allowable 6 complementatry credits
Foundation Plus Examination - closed book 40 multiple choice questions in 75 minutes.
Please Note: Delegates must provide evidence of their certificate in IT Service Management and present some form of photographic identification before sitting the examination.
Delegates must hold the foundation certificate in IT Service Management
Service catalogue management introduction
Service catalogue and IT service management
What goes into the service catalogue
Modelling the service catalogue
Planning and implementation considerations
Relationships and touch points
Measuring and reporting
closed book 40 multiple choice questions in 75 minutes.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.