This course, Deploying Unified Contact Center Express (UCCXD) v2.0, provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment.
Audience
642-162 IPCCX
This exam is required for the Cisco IP Contact Center Express
Specialist Certification
Course Outline
This includes the deployment of Unified Contact Center Express and Unified IP IVR (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.
At the end of the course delegates will be able to;-
Design and plan a Unified Contact Center Express and a Unified
IP IVR implementation
Install or discuss all CRS components, servers and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and
capabilities
Build contact center workflows to exploit Unified Contact Center
Express features and capabilities
Deploy and use Agent and Supervisor Desktop software
Deploy Outbound Preview Dialer for Unified CCX v5.0
Troubleshoot installations and workflows
Design and plan a Unified Contact Center Express and a Unified IP IVR implementation
Build contact center workflows to exploit Unified Contact Center Express features and capabilities
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
