You are here:  

Unified Contact Center Express and Unified IP IVR Deployment

Duration: 
5 days
Codes: 
IP,IVR
View Dates
Download Outline

Overview

This course, Deploying Unified Contact Center Express (UCCXD) v2.0, provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment.

Audience

  • 642-162 IPCCX
  • This exam is required for the Cisco IP Contact Center Express
  • Specialist Certification

Course Outline

  • This includes the deployment of Unified Contact Center Express and Unified IP IVR (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.
  • At the end of the course delegates will be able to;-
  • Design and plan a Unified Contact Center Express and a Unified
  • IP IVR implementation
  • Install or discuss all CRS components, servers and clients
  • Configure all CRS components
  • Build workflow applications to exploit Unified IP IVR features and
  • capabilities
  • Build contact center workflows to exploit Unified Contact Center
  • Express features and capabilities
  • Deploy and use Agent and Supervisor Desktop software
  • Deploy Outbound Preview Dialer for Unified CCX v5.0
  • Troubleshoot installations and workflows

Design and plan a Unified Contact Center Express and a Unified IP IVR implementation

Build contact center workflows to exploit Unified Contact Center Express features and capabilities

Related Courses

 

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Bristol 		Bristol5 1755 £1755 2019-10-07
Devon 		Exeter5 1755 £1755 2019-10-07
Midlands 		Birmingham5 1755 £1755 2019-10-07
Edinburgh 		Edinburgh5 1755 £1755 2019-10-07
Edinburgh 		Edinburgh5 1755 £1755 2019-12-02
Bristol 		Bristol5 1755 £1755 2019-12-02
Devon 		Exeter5 1755 £1755 2019-12-02
Midlands 		Birmingham5 1755 £1755 2019-12-02