The Tealeaf system is comprised of several major components that house multiple databases and services. For the most part, these do not need much maintenance after installation. However, there are certain aspects that do need to be updated regularly to ensure the integrity of the resulting Tealeaf data. For these purposes and to facilitate trouble-shooting, it is essential for system administrators to be familiar with the Tealeaf components and overall structure of their installation.
This intermediate workshop is recommended for Tealeaf administrators, who include the owners of the IBM Tealeaf system as well as associated Linux, Windows, and SQL administrators.
Understand the IBM Tealeaf system components and data flow
Perform system maintenance tasks
Troubleshoot issues with the system
You should have completed the following recommended courses or its equivalents:
IBM Tealeaf Customer Experience 8.8 Fundamentals (9F090)
IBM Tealeaf Customer Experience 8.8 Events and Reports (9F100)
Unit 1. IBM Tealeaf System Components
Unit 2. Passive Capture Application (PCA)
Unit 3. Configure Privacy in PCA
Unit 4.Tealeaf Management System (TMS) and Processing Pipeline
Unit 5. Processing Server Monitoring, Maintenance, and Troubleshooting
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.