IBM Watson Customer Experience Analytics Digital Analysis Capability Technical Enablement

0 days


This course will provide an in-depth review of the digital analysis capabilities available within the IBM Watson Customer Experience Analytics application. The session will include a navigation walkthrough of the environment, the standard report suite and custom reporting capabilities.


Web Designers, Sales, Technical Sales, IBM Business Partners, IBM Services, IBM Global Business Services

Skills Gained

Topics discussed during this course include:

  • Introduction
  • Digital Analysis Benefits
  • User Interface Demonstration
    • Navigation
    • Standard Report Suite
    • Custom Report Building
  • Standard Tagging Practices
    • Uses and Associated Reports
    • Category Definition File Description and Purpose
    • Data Flow
  • Tag Bar Plugin and Uses


There are no prerequisites for this course

Course Outline

At the end of this course, you will be able to:

  • Recognize the benefits of digital analysis data collection
  • Navigate in the digital analysis capability user interface
    • Locate and customize Standard Reports
    • Build and apply Segments and Filters
    • User Comparison and date range options
    • Create new Workspaces
    • Share reports and Workspaces
  • Create Custom Reports
    • Identify and configure appropriate report type
    • Save and run a custom report
    • Access and share completed reports
  • Apply Tag types and uses to organizational objectives
  • Describe the type and processes of data transfer to Customer Experience Analytics
  • Install and use the Tag Bar plugin

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Onsite0 250 £250 2019-06-17