This course will provide an in-depth review of the digital analysis capabilities available within the IBM Watson Customer Experience Analytics application. The session will include a navigation walkthrough of the environment, the standard report suite and custom reporting capabilities.
End Users, Sales, Technical Sales, IBM Business Partners, IBM Services, IBM Global Business Services
At the end of this course, you will be able to:
Apply Tag types and uses to organizational objectives
Navigate in the digital analysis capability user interface
Locate and customize Standard Reports
Build and apply Segments and Filters
User Comparison and date range options
Create new Workspaces
Share reports and Workspaces
Create Custom Reports
Identify and configure appropriate report type
Save and run a custom report
Access and share completed reports
Describe the type and processes of the flow of data from the digital analysis capability to Customer Experience Analytics
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.