Basic Administration of Call Manager BACM

3 days


Basic Administration of Call Manager (BACM v1.0) is an ILT course which provides first and second level administrators of a Cisco Unified Communications Manager v11.0 environment with daily and routine tasks of configuration and management.

Skills Gained

In this course you will learn how to:

  • Understand Cisco Unified Communications Manager (v11) from a Level 1 and Level 2 support perspective.
  • Understand the system, services and features.
  • Understand the importance and configuration for redundancy and high availability in the enterprise network.
  • Configure the basic phone and user options.
  • Use the BAT to add phones and users.
  • Understand route patterns, gateways and trunks.
  • Configure conferencing, MOH and other media resources.
  • Configure phone features, hunt groups and services.


The knowledge and skills that a learner must have before attending this course are:

  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Course Outline

  • Introduction to IP Telephony
  • Defining the Basic Configuration
  • User Administration
  • Unified IP phones, Collaboration Desk endpoints, and Cisco Jabber
  • Basic Route Plan Connectivity
  • Understanding Digit Manipulation
  • Class of Control (Long distance toll baring, and other uses)
  • Media Resources
  • Features and Services

Module 1

Module 2

Module 3

  • Understanding End User Interface

Module 4

Cisco Unified IP phones, Collaboration Desk endpoints, and Cisco Jabber

  • Describing and installing Cisco unified IP phones, Collaboration Desk Endpoints and Cisco Jabber
  • Configuring Cisco Unified IP phones and Cisco Jabber
  • Describing Cisco telepresence endpoint characteristics and installation
  • Operating and Troubleshooting Cisco unified IP phones and Cisco Jabber Module

Module 5

Module 6

ONLY Lesson 2 Understanding Digit Manipulation

Module 7

Module 8

Module 9

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

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