Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution.
In this course you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.
Gain foundational knowledge about the XenApp and XenDesktop technology and an understanding of how components interact.
You will learn about each component, focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios.
By the end of the course, you will be able to solve or escalate end-user issues appropriately.
Built for help desk members whom are new to XenApp and XenDesktop 7.x and are focused on supporting end users.
Potential students include help desk members, service desk members, and others who focus on solving user issues with XenApp and XenDesktop in a supporting role.
How to support end-users connecting to Virtual Apps and Desktops through Citrix Receiver
How to use Citrix Director to gather information and interact with user sessions
A methodology to approach user related issues to minimize time to resolution
An understanding of the XenApp and XenDesktop solution and the role of the components
This course requires little to no previous experience with the 7.x version of the platform; however, Citrix recommends completing the free XenApp and XenDesktop Introduction bundle at elearning.citrix.com
Module 1: Fundamental Architecture
for the Help Desk Role
Introduction to XenApp and XenDesktop
The Help Desk Role for XenApp and XenDesktop
Help Desk Support Methodology
Citrix Help Desk Priorities
Module 2: Citrix Director
Introduction to Citrix Director
Navigating the Director Console
Performing Typical Help Desk Actions
Module 3: End User Access
Subscriptions, Favorites, and Experience Solving User Access Issues
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.