ITIL 4 Foundation Bridge

Duration: 
1 days
Codes: 
ILFN4B,ITIL
Versions: 
4

Overview

This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation.  Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.  The course is a blended solution with pre- course mandatory digital learning supplemented by a one-day classroom or virtual exam workshop session. 

Audience

Not available. Please contact.

Skills Gained

The course will help students to understand:

 

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Prerequisites

Attendees should meet the following prerequisite:

  • ITIL v3 Foundation, or
  • ITIL v3 Expert achieved via the v2/v3 Manager's Bridge

Course Outline

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: -

- Continual Improvement (including continual improvement model)

- Change control

- Incident management

- Problem Management

- Service request management

- Service desk

- Service level management

  • The purpose of the following ITIL practices

- Information security management

- Relationship management

- Supplier management

- Service configuration management

- IT asset management

- Business analysis

- Deployment management

- Monitoring and event management

- Release management

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Berkshire Wokingham1 750 £750 2019-09-05
London London1 750 £750 2019-09-05
Yorkshire Leeds1 750 £750 2019-09-19
London London1 750 £750 2019-09-19
London London1 750 £750 2019-10-03
Berkshire Wokingham1 750 £750 2019-10-03
London London1 750 £750 2019-10-17
Yorkshire Leeds1 750 £750 2019-10-17
London London1 750 £750 2019-10-31
Berkshire Wokingham1 750 £750 2019-10-31
Yorkshire Leeds1 750 £750 2019-11-14
London London1 750 £750 2019-11-14
Berkshire Wokingham1 750 £750 2019-11-28
London London1 750 £750 2019-11-28
London London1 750 £750 2019-12-12
Yorkshire Leeds1 750 £750 2019-12-12
Berkshire Wokingham1 750 £750 2019-12-19
London London1 750 £750 2020-01-09
Yorkshire Leeds1 750 £750 2020-01-09