IBM Tealeaf Customer Experience 9.0.2 Events and Reports 9F33G

Duration: 
2 days
Codes: 
9F33G
Versions: 
9.0.2

Overview

Tealeaf's reports and analytical tools provide insight into your online visitors' experience by using Tealeaf Events. Events can track almost anything that occurs within an online Session, and this flexibility requires that they are custom-built to each site.

This course provides detailed explanations of Event concepts and extensive practice building Events, all within the context of real-world scenarios. Those who complete this course will have the knowledge to build and analyze reports in Tealeaf, as well as the skill required to build the Events that underlie all Tealeaf analysis.

Audience

This intermediate course should be attended by all analysts and administrators of Tealeaf. In order to accurately interpret the resulting metrics, all analysts must understand how Tealeaf Events are built and operate. This will also help them determine what metrics are useful to track within Tealeaf and how. Therefore, even if some analysts do not become designated Event Modelers, their participation in this course ensures that they will be able to work together successfully. Tealeaf System Administrators should also attend to better understand data integrity and support requirements.

Skills Gained

Over the next two days, you'll learn how to design events to power searches and reports, and to create reports needed to manage your customer experience:

  • Understand Events and Hit Attributes
  • Design Events to build reports or search goals
  • Use Search and Browser-Based Replay features to locate the source information for an Event
  • Create Dimensions and Report Groups to enable report segmentation and advanced searches
  • Understand Dimension Whitelists and Group Lists, and select the appropriate settings
  • Identify situations to use Struggle Events: Thrashing, Sequence, and Distance Events
  • Create Search and Session List Templates
  • Set up Event Alerts for tracking issues

Prerequisites

Prior to taking this course, it is recommended that you attend the following courses:

  • IBM Tealeaf Customer Experience Fundamentals

Course Outline

  • Course Overview
  • Unit 1. Introduction to Event Building
  • Unit 2. Event Conditions
  • Unit 3. Event Values
  • Unit 4. Dimensions and Report Groups
  • Unit 5. Dimension Values to Record
  • Unit 6. Struggle Events
  • Unit 7. Search and Session List Templates
  • Unit 8. Alerts
  • Course Wrap-up

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Thinking about Onsite?

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Upcoming Dates

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Course Location Days Cost Date
Live Virtual Live Virtual2 1500 £1500 2019-09-23
Live Virtual Live Virtual2 1500 £1500 2019-10-24
Live Virtual Live Virtual2 1500 £1500 2019-11-25
Live Virtual Live Virtual2 1500 £1500 2019-12-09
Live Virtual Live Virtual2 1500 £1500 2020-01-21
Live Virtual Live Virtual2 1500 £1500 2020-01-28