Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a 'I win - you lose' mentality to achieve their objectives.
Our one-day Assertiveness Skills courses will provide delegates with valuable tips and information including:
managing difficult people
improving self confidence
dealing with aggressive people
being firm with members of staff
dealing with bullying at work
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.
Our assertiveness and conflict training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative, service and technical staff have found the following benefits from attending our course:
Greater understanding of effective communication
Preventing and pre-empting situations that cause conflict
Increased confidence handling difficult behaviour in others
Analysis of their conflict resolution profile
Using mediation techniques to resolve conflict situations
Increased productivity through more effective communication
Reduced interruptions at work
Found more time for creative and development opportunities
Managed time more effectively and enjoyed greater self-esteem
Improved decision making and reduction in procrastination
Able to manage colleagues and friends effectively
Enjoyed a more balanced lifestyle
Increased work effectiveness and productivity
Felt more in control of their daily activities
Reduced stress levels
By the end of this course you will be able to:
Understand the nature of conflict
Manage conflict appropriately, professionally and most of all confidently
Use a number of conflict management techniques to suit a range of situations
Avoid the negative impact of conflict and work towards compromise and resolution
Participants will be asked to prepare for the course by identifying real work conflict issues they are involved in. They will then use these examples to apply the techniques and skills learnt on the day to plan and rehearse how best to work towards a resolution.
Raise Your Awareness of Conflict
Why is conflict on the increase?
Identifying the four most common sources and levels of conflict
Explore the belief/behaviour cycle that can underpin conflict
Understanding Conflict Situations
Master your own emotions in a conflict situation
How to analyse the conflict so it is clear and easy to understand
Emphasise what you agree on and what you do not agree on
The Power of Open and Honest Communications when Conflict Arises
The key interpersonal skills for resolving conflict
Listen without judgment and ask focused questions
Simple ideas for resolving conflict
Understand the impact of body language
Techniques and Tactics for Managing Conflict
Employ a systematic approach to solve conflicts
The five key conflict handling strategies
Follow a positive strategy for conflict resolution
Emphasise a win/win strategy
How to Manage Conflict Escalation
The impact of aggressive behaviour
Dealing with aggressive and negative behaviour
Responding to personal criticism and entrenched behaviour
Non-threatening ways to highlight the consequences of escalation
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.