In a busy working environment, conflicting views and ideas understandably surface from time to time.
With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, it is essential that everyone in the workplace has the ability to understand, recognise and implement strategies for managing and resolving conflict.
This is a highly practical one-day course which will address the many aspects of conflict and how best to resolve it. This workshop has been specifically designed to give you an opportunity to learn and test a range of models and techniques to help recognise, manage and resolve conflict in the workplace.
Designed and suitable for anyone who wishes to enhance their skills in conflict management and resolution. If you are in a role that brings you into contact with other teams or departments, or if you manage individuals where conflict can be an issue, this course is suitable for you.
By the end of this course you will be able to:
Understand the nature of conflict
Manage conflict appropriately, professionally and most of all confidently
Use a number of conflict management techniques to suit a range of situations
Avoid the negative impact of conflict and work towards compromise and resolution
Participants will be asked to prepare for the course by identifying real work conflict issues they are involved in. They will then use these examples to apply the techniques and skills learnt on the day to plan and rehearse how best to work towards a resolution.
Raise Your Awareness of Conflict
Why is conflict on the increase?
Identifying the four most common sources and levels of conflict
Explore the belief/behaviour cycle that can underpin conflict
Understanding Conflict Situations
Master your own emotions in a conflict situation
How to analyse the conflict so it is clear and easy to understand
Emphasise what you agree on and what you do not agree on
The Power of Open and Honest Communications when Conflict Arises
The key interpersonal skills for resolving conflict
Listen without judgment and ask focused questions
Simple ideas for resolving conflict
Understand the impact of body language
Techniques and Tactics for Managing Conflict
Employ a systematic approach to solve conflicts
The five key conflict handling strategies
Follow a positive strategy for conflict resolution
Emphasise a win/win strategy
How to Manage Conflict Escalation
The impact of aggressive behaviour
Dealing with aggressive and negative behaviour
Responding to personal criticism and entrenched behaviour
Non-threatening ways to highlight the consequences of escalation
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.