Customer Service

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Excellent Customer Care Incoming Calls
Birmingham1 410 £410 2019-06-05
Delivering Excellence via Email and on the Telephone
Leeds1 410 £410 2019-06-05
Delivering Excellence Via Email Half Day am
Manchester0 250 £250 2019-06-05
Through the Customers' Eyes
Manchester1 410 £410 2019-06-05
Customer Care Incoming and Outgoing Calls
London1 410 £410 2019-06-06
Call Centre Achieving Best Practice
Manchester1 410 £410 2019-06-06
Advanced Customer Service for the Tourism Leisure and Hospitality Industry
London1 410 £410 2019-06-06
Enhancing the Visitors Experience
Bristol1 410 £410 2019-06-07
Exceptional customer service
Belfast1 1295 £1295 2019-06-07
Exceptional customer service
Birmingham1 895 £895 2019-06-07
Customer Service Excellence
Belfast1 874 £874 2019-06-07
Customer Service Excellence
Birmingham1 434 £434 2019-06-07
Through the Customers' Eyes
London1 410 £410 2019-06-10
Customer Care Incoming and Outgoing Calls
Manchester1 410 £410 2019-06-12
Excellent Customer Care Incoming Calls
Manchester1 410 £410 2019-06-13
Exceptional customer service
Glasgow1 1295 £1295 2019-06-14
Customer Service Excellence
Glasgow1 874 £874 2019-06-14
Exceptional customer service
Norwich1 1295 £1295 2019-06-14
Customer Service Excellence
Aberdeen1 874 £874 2019-06-14
Exceptional customer service
Aberdeen1 1295 £1295 2019-06-14
Customer Service Excellence
Norwich1 874 £874 2019-06-14
Professional Telephone Skills
Onsite1 500 £500 2019-06-15
Delivering Excellence via Email and on the Telephone
Onsite1 500 £500 2019-06-15
IBM Tealeaf Customer Experience 9.0.1 Administration and Maintenance Workshop
Onsite1 500 £500 2019-06-15
Moving from Average to Excellent Customer Service
Onsite1 500 £500 2019-06-15
IBM Tealeaf Customer Experience on Cloud Overstat
Onsite0 250 £250 2019-06-15
Calming Upset Customers
Onsite1 500 £500 2019-06-15
Quality Customer Service
Onsite1 500 £500 2019-06-15
Fitness for Service Assessment
Onsite2 1000 £1000 2019-06-15
IBM Tealeaf Customer Experience 9.0.1 Advanced Reports and Dashboards
Onsite1 500 £500 2019-06-15
Through the Customers' Eyes
Onsite1 500 £500 2019-06-15
Advanced Customer Service for the Tourism Leisure and Hospitality Industry
Onsite1 500 £500 2019-06-15
Customer Service Essentials
Onsite1 500 £500 2019-06-15
Managing Quality Customer Service
Onsite1 500 £500 2019-06-15
Integrated Service Management Essentials
Onsite2 1000 £1000 2019-06-15
How to say No and retain Customer Satisfaction
Onsite1 500 £500 2019-06-15
Advanced Customer Service for the Public Sector
Onsite1 500 £500 2019-06-15
Customer Interviewing and
Onsite1 500 £500 2019-06-15
Customer Service Excellence Using Telephone Email and Social Media
Onsite1 500 £500 2019-06-15
Dealing with Incoming Calls Positively
Onsite1 500 £500 2019-06-15
Delivering Excellence Via Email Half Day am
Onsite0 250 £250 2019-06-15
Telephone Skills That Satisfy Customers
Onsite1 500 £500 2019-06-15
Customer Service Excellence ILM
Onsite3 1500 £1500 2019-06-15
Call Centre Achieving Best Practice
Onsite1 500 £500 2019-06-15
Enhancing the Visitors Experience
Onsite1 500 £500 2019-06-15
IBM Tealeaf Customer Experience 8.8 Events and Reports
Onsite2 1000 £1000 2019-06-15
How to Handle Difficult People
Onsite2 1000 £1000 2019-06-15
Excellence in Service Advanced
Onsite1 500 £500 2019-06-15
Improving the Customer Experience
Onsite2 1000 £1000 2019-06-15
Outstanding Customer Service Skills
Onsite1 500 £500 2019-06-15
Excellent Customer Care Incoming Calls
Onsite1 500 £500 2019-06-15
Telephone Courtesy And Customer Service
Onsite1 500 £500 2019-06-15
Using Email to Communicate Effectively
Onsite1 500 £500 2019-06-15
Know Your Customer
Bristol1 410 £410 2019-06-17
Advanced Customer Service for the Public Sector
Manchester1 410 £410 2019-06-17
Advanced Customer Service for the Tourism Leisure and Hospitality Industry
Manchester1 410 £410 2019-06-18
Customer Care Incoming and Outgoing Calls
Edinburgh1 410 £410 2019-06-18
Delivering Customer Service Excellence
Manchester2 1342 £1342 2019-06-18
Through the Customers' Eyes
Leeds1 410 £410 2019-06-19
Outstanding Customer Service Skills
Birmingham1 410 £410 2019-06-20
Customer Service Excellence
Southampton1 795 £795 2019-06-21
Customer Service Excellence
Reading1 795 £795 2019-06-21
Exceptional customer service
Virtual1 1295 £1295 2019-06-21
Exceptional customer service
Reading1 1295 £1295 2019-06-21
Call Centre Achieving Best Practice
London1 410 £410 2019-06-21
Customer Service Excellence
London1 434 £434 2019-06-21
Exceptional customer service
London1 895 £895 2019-06-21
Exceptional customer service
Southampton1 1295 £1295 2019-06-21
Know Your Customer
Nottingham1 410 £410 2019-06-25
Customer Care Incoming and Outgoing Calls
Nottingham1 410 £410 2019-06-25
Enhancing the Visitors Experience
Nottingham1 410 £410 2019-06-27
Customer Service Excellence
Dublin1 874 £874 2019-06-28
Customer Service Excellence
Bristol1 874 £874 2019-06-28
Exceptional customer service
Bristol1 1295 £1295 2019-06-28
Advanced Customer Service for the Public Sector
Nottingham1 410 £410 2019-07-01
Dealing with Incoming Calls Positively
Manchester1 410 £410 2019-07-02
Improving the Customer Experience
London2 1099 £1099 2019-07-02
Delivering Excellence via Email and on the Telephone
Bristol1 410 £410 2019-07-02
Advanced Customer Service for the Tourism Leisure and Hospitality Industry
Nottingham1 410 £410 2019-07-02
Advanced Customer Service for the Tourism Leisure and Hospitality Industry
London1 410 £410 2019-07-03
Customer Service Excellence
Edinburgh1 874 £874 2019-07-05
How to say 'No' and retain Customer Satisfaction
Manchester1 410 £410 2019-07-05
Exceptional customer service
Edinburgh1 1295 £1295 2019-07-05
Customer Service Excellence
Brighton1 795 £795 2019-07-05
Exceptional customer service
Brighton1 1295 £1295 2019-07-05
Exceptional customer service
Nottingham1 1295 £1295 2019-07-05
Customer Service Essentials
London1 495 £495 2019-07-08
Customer Care Incoming and Outgoing Calls
London1 410 £410 2019-07-08
Professional Telephone Skills
Leicester3 395 £395 2019-07-09
Excellent Customer Care Incoming Calls
Bristol1 410 £410 2019-07-11
Advanced Customer Service for the Public Sector
London1 410 £410 2019-07-11
Delivering Customer Service Excellence
London2 1342 £1342 2019-07-11
Customer Service Excellence
Liverpool1 874 £874 2019-07-12
Customer Service Excellence
Manchester1 434 £434 2019-07-12
Exceptional customer service
Leeds1 1295 £1295 2019-07-12
Exceptional customer service
Manchester1 895 £895 2019-07-12
Customer Service Excellence
Leeds1 874 £874 2019-07-12
Advanced Customer Service for the Public Sector
Bristol1 410 £410 2019-07-16
Outstanding Customer Service Skills
London1 410 £410 2019-07-16
Enhancing the Visitors Experience
Manchester1 410 £410 2019-07-17