Customer Service

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

Upcoming Dates

  • GREEN This class is Guaranteed To Run.
  • SPVC - Self-Paced Virtual Class.
  • Click a Date to Enroll.
Course Location Days Cost Date
Professional Telephone Skills
Leicester3 395 £395 2018-12-04
Delivering Customer Service Excellence
London2 1000 £1000 2018-12-05
Delivering Customer Service Excellence
London2 1000 £1000 2018-12-05
Customer Service
Leicester3 395 £395 2018-12-06
Outstanding Customer Service Skills
Birmingham1 390 £390 2018-12-11
Customer Service Excellence
Bournemouth1 2198 £2198 2018-12-14
Exceptional customer service
Inverness1 2499 £2499 2018-12-14
Exceptional customer service
Leeds1 1295 £1295 2018-12-14
Customer Service Excellence
Buxton1 2198 £2198 2018-12-14
Customer Service Excellence
Chichester1 2198 £2198 2018-12-14
Exceptional customer service
Liverpool1 1295 £1295 2018-12-14
Exceptional customer service
Crewe1 2499 £2499 2018-12-14
Customer Service Excellence
Dublin1 874 £874 2018-12-14
Customer Service Excellence
Dundee1 2198 £2198 2018-12-14
Customer Service Excellence
Fleet1 2198 £2198 2018-12-14
Customer Service Excellence
Sunderland1 2198 £2198 2018-12-14
Exceptional customer service
Wakefield1 2499 £2499 2018-12-14
Exceptional customer service
Bath1 2499 £2499 2018-12-14
Customer Service Excellence
London1 434 £434 2018-12-14
Customer Service Excellence
Carlisle1 2198 £2198 2018-12-14
Customer Service Excellence
Norwich1 874 £874 2018-12-14
Customer Service Excellence
Reading1 795 £795 2018-12-14
Customer Service Excellence
Darlington1 2198 £2198 2018-12-14
Exceptional customer service
Chichester1 2499 £2499 2018-12-14
Exceptional customer service
Bournemouth1 2499 £2499 2018-12-14
Customer Service Excellence
Southampton1 795 £795 2018-12-14
Exceptional customer service
Carlisle1 2499 £2499 2018-12-14
Exceptional customer service
Cambridge1 1295 £1295 2018-12-14
Customer Service Excellence
Heathrow1 2198 £2198 2018-12-14
Customer Service Excellence
Ipswich1 2198 £2198 2018-12-14
Customer Service Excellence
Hinckley1 2198 £2198 2018-12-14
Exceptional customer service
Birmingham1 895 £895 2018-12-14
Customer Service Excellence
London1 2198 £2198 2018-12-14
Customer Service Excellence
Chelmsford1 2198 £2198 2018-12-14
Customer Service Excellence
Cardiff1 874 £874 2018-12-14
Customer Service Excellence
Exeter1 2198 £2198 2018-12-14
Customer Service Excellence
Birmingham1 434 £434 2018-12-14
Customer Service Excellence
Solihull1 2198 £2198 2018-12-14
Exceptional customer service
Sheffield1 1295 £1295 2018-12-14
Exceptional customer service
Bracknell1 2499 £2499 2018-12-14
Exceptional customer service
Chelmsford1 2499 £2499 2018-12-14
Exceptional customer service
Cardiff1 1295 £1295 2018-12-14
Exceptional customer service
Edinburgh1 1295 £1295 2018-12-14
Customer Service Excellence
Wakefield1 2198 £2198 2018-12-14
Customer Service Excellence
Inverness1 2198 £2198 2018-12-14
Exceptional customer service
Hinckley1 2499 £2499 2018-12-14
Exceptional customer service
Belfast1 1295 £1295 2018-12-14
Customer Service Excellence
Swindon1 2198 £2198 2018-12-14
Exceptional customer service
High Wycombe1 2499 £2499 2018-12-14
Customer Service Excellence
Chester1 2198 £2198 2018-12-14
Exceptional customer service
Virtual1 995 £995 2018-12-14
Customer Service Excellence
Gatwick1 2198 £2198 2018-12-14
Customer Service Excellence
Belfast1 874 £874 2018-12-14
Exceptional customer service
Corby1 2499 £2499 2018-12-14
Customer Service Excellence
Bristol1 874 £874 2018-12-14
Exceptional customer service
Teesside1 2499 £2499 2018-12-14
Customer Service Excellence
Poole1 2198 £2198 2018-12-14
Exceptional customer service
Reading1 1295 £1295 2018-12-14
Exceptional customer service
Maidstone1 1295 £1295 2018-12-14
Customer Service Excellence
Swansea1 2198 £2198 2018-12-14
Customer Service Excellence
Lincoln1 2198 £2198 2018-12-14
Customer Service Excellence
Gloucester1 2198 £2198 2018-12-14
Exceptional customer service
Bromley1 2499 £2499 2018-12-14
Customer Service Excellence
Wrexham1 2198 £2198 2018-12-14
Customer Service Excellence
Aberdeen1 874 £874 2018-12-14
Customer Service Excellence
Burton upon Trent1 2198 £2198 2018-12-14
Customer Service Excellence
Luton1 2198 £2198 2018-12-14
Exceptional customer service
Milton Keynes1 1295 £1295 2018-12-14
Customer Service Excellence
Bracknell1 2198 £2198 2018-12-14
Exceptional customer service
Bristol1 1295 £1295 2018-12-14
How to Handle Difficult People
Onsite2 1000 £1000 2019-01-16
Quality Customer Service
Onsite1 500 £500 2019-01-16
Delivering Excellence Via Email Half Day am
Onsite0 250 £250 2019-01-16
Outstanding Customer Service Skills
Onsite1 500 £500 2019-01-16
Calming Upset Customers
Onsite1 500 £500 2019-01-16
IBM Tealeaf Customer Experience on Cloud Fast Start
Onsite4 2000 £2000 2019-01-16
Enhancing the Visitors Experience
Onsite1 500 £500 2019-01-16
IBM Tealeaf Customer Experience on Cloud Analyst Best Practices
Onsite1 500 £500 2019-01-16
Fitness for Service Assessment
Onsite2 1000 £1000 2019-01-16
Managing Quality Customer Service
Onsite1 500 £500 2019-01-16
Using Email to Communicate Effectively
Onsite1 500 £500 2019-01-16
IBM Tealeaf Customer Experience 9.0.1 Advanced Reports and Dashboards
Onsite1 500 £500 2019-01-16
Advanced Customer Service for the Tourism Leisure and Hospitality Industry
Onsite1 500 £500 2019-01-16
IBM Tealeaf Customer Experience on Cloud Overstat
Onsite0 250 £250 2019-01-16
Customer Interviewing and
Onsite1 500 £500 2019-01-16
Delivering Excellence via Email and on the Telephone
Onsite1 500 £500 2019-01-16
Know Your Customer
Onsite1 500 £500 2019-01-16
Professional Telephone Skills
Onsite1 500 £500 2019-01-16
Improving the Customer Experience
Onsite2 1000 £1000 2019-01-16
Customer Service Excellence Using Telephone Email and Social Media
Onsite1 500 £500 2019-01-16
How to say No and retain Customer Satisfaction
Onsite1 500 £500 2019-01-16
Dealing with Incoming Calls Positively
Onsite1 500 £500 2019-01-16
Customer Service Excellence ILM
Onsite3 1500 £1500 2019-01-16
Moving from Average to Excellent Customer Service
Onsite1 500 £500 2019-01-16
IBM Tealeaf Customer Experience 9.0.1 Administration and Maintenance Workshop
Onsite1 500 £500 2019-01-16
Through the Customers' Eyes
Onsite1 500 £500 2019-01-16
Telephone Skills That Satisfy Customers
Onsite1 500 £500 2019-01-16
Advanced Customer Service for the Public Sector
Onsite1 500 £500 2019-01-16
Telephone Courtesy And Customer Service
Onsite1 500 £500 2019-01-16
Customer Service Essentials
Onsite1 500 £500 2019-01-16