Frequently Asked Questions (FAQs)

Below are some frequently asked questions about your training course, if your question is not answered below, please contact us on the telephone number above.

What is the process to book my course?

We have created three easy steps to make your course booking as seamless as possible, please click here Three Easy Steps

What is your cancellation policy?

Please check our bookings terms by clicking here Booking terms

Who is the training provider?

We partner with the leading national and global training providers. Our aim is to give you the most appropriate up-to-date training available within the marketplace. Once you have reserved your place on the course, we will be happy to advise you of who is delivering this event.

What quality of training should I expect?

Our standards are tough. Our passionate commitment to delivering the best, means that we only use training providers that have the same dedication as us.

Can I book from overseas?

Yes. CourseMonster training courses and solutions are available worldwide and all overseas enquiries are welcome, however we will require cleared payment prior to confirming your place on the course.

Can I book a private trainer?

Yes. We can send an approved trainer to a site of your choice.

Can I book a training room?

Yes. We can provide training rooms with configured PCs.

Can I buy exam vouchers, or book an exam?

CourseMonster specialises in courses. For exam bookings please contact Prometric or Pearson Vue .

Can I buy books or courseware?

Courseware can only be provided for delegates who attend a course. CourseMonster does not sell books or courseware separately.

Can I use educational vouchers?

CourseMonster can only accept full payment for a course and does not accept vouchers.

Do we get a discount for bulk bookings?

Yes. Discounts are given on bulk or multiple bookings, please ask for a discount when you talk to one of our trained Training Advisors.

Terms and Conditions

Booking Terms

Please check our booking terms here: How to Book your Course >>

Download the full terms: CourseMonster Terms and Conditions (PDF)