CMDBID: 69614 | Course Code: ITIL | Duration: 2 Days
This a highly practical course is designed to take an organization working in an ITIL environment through the steps to adopting DevOps and choice of a first value stream to work with.
Definitions & Perceptions: Giving us a common lexicon for the course and exploring current perceptions of DevOps and ITIL.
Case Study – Introduction to Global Appliance Supply Company – Includes a SWOT analysis focused on DevOps adoption.
Business Case and Value Stream – The business case for DevOps incorporating the measures by which success will be judged. Choosing the first value stream to be worked on.
Stakeholder Management – identifying the key stakeholders in adopting DevOps and levels of commitment needed.
DevOps Readiness Assessment – a lower level look at the individual requirements for the successful adoption.
Time to Value – Understanding how Agile Users Stories and ITIL Change Management theory are compatible.
DevOps Team Structure – putting together the right people from a diverse group of candidates.
Release and Change – adaption of a standard ITIL Release policy for a DevOps / automated environment.
Tooling – exploring the concept of a tool chain and choosing the correct set for our scenario.
Further integration – Following the success of our first value stream how can we apply DevOps concepts elsewhere in the lifecycle?
Adaption for Future Value Streams – taking the rejected value streams from exercise 3 and thinking about how we could make them work.
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.