APMG Course

course overview

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Have you seen the combo bundle for this course? Take advantage of the discount on our Facilitation Foundation and Practitioner Combo.

Facilitation is a common word used in a variety of different contexts. However, being a facilitator for a group and effectively facilitating strategy, operational or project meetings and/or events requires key skills and comprehensive knowledge of the principles and concepts involved.

APMG-International has partnered with experts in the facilitation field to develop a robust methodology that provides the structure that enables specialists and managers to be able to facilitate effectively. The Process Iceberg methodology is being applied in a wide variety of organisations and scenarios. Its pragmatic, practical approach has gained a wide range of adherents in the public, private and not-for-profit sectors.

Working from the book Facilitation – Develop Your Expertise, APMG has developed a training program to help individuals develop the necessary expertise to become accomplished at facilitation.

This two-day Practitioner course is a continuation from the Facilitation Foundation course, with passing the Facilitation Foundation exam a pre-requisite for completing this Practitioner course.

The purpose of the Practitioner qualification is to confirm you have achieved sufficient understanding of how to apply and tailor facilitation principles and practice in situations addressing Tasks in Uncertainty, as well as managing groups that might not have sufficient Process experience. A successful Practitioner candidate should, with suitable direction, be able to apply facilitation principles to small groups as they work on real tasks. They will have learnt a range of models, tools and techniques and more importantly be able to 'hear' which one to use in 'live', real situations.

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Practitioner exam

  • 2.5 hour, open book, Objective Testing Multiple Choice Question Exam and Practical Facilitation Exercise held on the morning of day 2
  • Requires 50% pass to attain Facilitation Practitioner certification
  • Passing the Foundation Exam is a pre-requisite for the Practitioner Exam

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam.


The internationally accredited qualification in Facilitation is relevant to all sectors and types of situations where people come together to tackle issues, resolve organisational problems and develop effective solutions. The target audience therefore encompasses all those with a role in organisational development, project or change management.

  • Programme Managers
  • Project Managers
  • Team Leaders
  • Business Analysts
  • Operational Managers
  • Business Managers
  • Teachers
  • Project Management Office Personnel
  • Quality Assurance and Quality Control Managers
  • Process Improvement People
  • Executive Managers
  • Change Managers
  • Business Improvement Managers
  • Facilitators of any type
  • Event Managers

Skills Gained

  • Formats
  • Task and Process
  • Task Leader's Role
  • Facilitator's Role
  • Process Iceberg Model
  • Process Models and Tools
  • Myers Briggs Type Indicator (MBTI )
  • Task Tools
  • Check understandings
  • Models and Tools
  • Planning and Developing the Agenda Process
  • Facilitating the Event
  • Contracted Roles of the Facilitator and the Group
  • Symptom, Cause, Action (SCA)
  • The Process Iceberg Meeting/Workshop Model
  • Process Iceberg Organisational Model
  • Facilitator's Profile

The Facilitation Practitioner course will span the following major areas:

  • Process Models and Tools such as Feedback Model and SPO
  • Task Tools such as Clustering/Linking/Out of the Box/ Yes and ?
  • Models and Tools such as Data Collection, Prioritisation, Advanced Data Collection, Implementation and Planning a Facilitation Event


Participants must have completed DDLS' Facilitation Foundation course and successfully passed the Facilitation Foundation exam.


Learning Outcomes

Participants will leverage their Foundation knowledge where they learned:

  • The skills and expertise required to become an effective facilitator, capable of operating in a wide variety of situations
  • A structure and framework to help introduce a facilitated approach to improvement, innovation and change in an organisation
  • A range of practical and usable tools and techniques, which can help facilitate groups to handle uncertainty; as well as provide processes to enable the group to solve problems and develop answers to key questions
  • How to manage, lead and facilitate project team members and enable them to identify key issues and develop solutions by accurately defining the objectives of a project or programme
  • How to complement all other professional qualifications with skills which produce results faster and more effectively

Successful completion of this course will enable participants to put into practice the knowledge and skills from the Foundation course:

  • Assist organisations to tackle difficult challenges using best practice facilitation methods
  • Ensure robust solutions can be delivered in an effective, timely and constructive way that won't compromise on the key issues
  • Enable organisations to involve and engage people at all levels, using a collaborative approach to facilitate change
  • Ensure the delivery of projects on time, on budget and within scope
  • Implement a common language to improve communication and understanding both within teams and throughout an organisation

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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