BCS Specialist Certificate in Change Management

• Individuals who require a working knowledge of the industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation.
• IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Change Management within an ongoing Service Improvement Programme (SIP).
• Individuals who wish to sit the BCS Specialist Certificate in Change Management Exam (sat on the last day of the course)

Holders of the BCS Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:

• Explain the goals and objectives of Change Management
• Understand and explain processes and roles of Change Management
• Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
• Develop and improve the customer and business focus of Change Management Prioritise and assess the impact of proposed changes
• Access and manage the risk, benefit and cost of proposed changes Manage the authorisation process
• Manage changes through their lifecycle
• Define and agree change models and standard changes Produce and manage forward schedules of change
• Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
• Oversee and manage the building, testing and implementation of authorised changes Be aware of the support tools and techniques available for the implementation and
• Support of Change Management, where possible identifying and instigating Improvements
• Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
• Produce Change Management reports for dissemination and interpret and use their contents
• Understand the interdependencies between Change Management and other IT areas and processes
• Assist with the planning and implementation of Change Management
• The examination is a 1½ hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.

• Candidates must hold the ITIL Foundation Certificate V4, V3 or V2 with Managers Bridge. It is recommended that candidates have a minimum of two years' experience in IT Service Management.

Success on the course will be enhanced by candidates spending at lead 10 hours on reviewing their ITIL Foundation material prior to attending one of the BCS Specialist courses

Essential Prerequisites

Proof of prerequisites MUST be produced on the day of the exam to the trainer.

Acceptable forms of prerequisite confirmation are as follows:

• A copy of the candidates examination certificate
• Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).

Holders of the BCS Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:

• Explain the goals and objectives of Change Management
• Understand and explain processes and roles of Change Management
• Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
• Develop and improve the customer and business focus of Change Management Prioritise and assess the impact of proposed changes
• Access and manage the risk, benefit and cost of proposed changes Manage the authorisation process
• Manage changes through their lifecycle
• Define and agree change models and standard changes Produce and manage forward schedules of change
• Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
• Oversee and manage the building, testing and implementation of authorised changes Be aware of the support tools and techniques available for the implementation and
• Support of Change Management, where possible identifying and instigating Improvements
• Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
• Produce Change Management reports for dissemination and interpret and use their contents
• Understand the interdependencies between Change Management and other IT areas and processes
• Assist with the planning and implementation of Change Management
• The examination is a 1½ hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.