Certified Agile Service Manager Training Course | CourseMonster
- CMDBID 57181
- Course Code DOICASM
- Duration 2 Days
Agile Course
course overview
download outline
Select Country and City to View dates & book now
Overview
Certified Agile Service Manageris a practical training course for teams that need structured, instructor-led skills in Certified Agile Service Manager, LEARNER MATERIALS Sixteen, The Agile Service Management. CourseMonster has rewritten this summary to make the page clearer for learners, managers and search engines while preserving the key learning outcomes.
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.
This course positions learners to successfully complete the CASM exam.
. Explore more Agile & Scrum traininghereUseful links: CourseMonster vendor-authorised training | Project Management training at CourseMonster | CourseMonster course page
CourseMonster SEO course note: Certified Agile Service Manager Training Course | CourseMonster has been positioned as a practical Project & Agile learning pathway for teams that need searchable, role-based training outcomes rather than a generic course description. The page now highlights Agile, Service, Manager, CourseMonster, certification readiness, workplace application and visible next-step links so learners can compare this course with related CourseMonster programmes.The course is listed as 2 day(s), making it suitable for structured team scheduling.It is especially relevant for anyone interested in learning about agile and scrum from a products and process perspective employees and managers responsible for designing, reengineering or improving process consultants guiding their clients through p
Related CourseMonster courses: Agile Service Manager CASM Training Course | CourseMonster | 105707 Agile Foundation Training Course | CourseMonster | Agile SAFe® DevOps Certification Training Course | CourseMonster
Browse the vendor/category pathway: Project & Agile training courses on CourseMonster
Audience
- Anyone interested in learning about Agile and Scrum from a products and process perspective
- Employees and managers responsible for designing, reengineering or improving process
- Consultants guiding their clients through process improvement initiatives
- Internal and external suppliers
- Process stakeholders
Skills Gained
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
- What does it mean to “be agile?”
- The Agile Manifesto, its core values, and principles
- Adapting Agile thinking and values into service management
- Agile concepts and practices including DevOps, ITIL ® , SRE, Lean and Scrum
- Scrum roles, artifacts, and events as it applies to processes
- The two aspects of Agile Service Management:
- 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
- 2- Agile Process Engineering–applying Agile practices to process engineering projects
Useful links: CourseMonster vendor-authorised training | Project Management training at CourseMonster | CourseMonster course page
Additional workplace outcomes: Participants can explain where Certified Agile Service Manager Training Course | CourseMonster fits in a wider Project & Agile skills roadmap, identify related certifications or follow-on courses, and apply the concepts to real project, operations or service delivery scenarios.
Prerequisites
Prerequisites
- No formal prerequisites are required unless specified by the vendor for Certified Agile Service Manager
- A basic understanding of the relevant business, technology or project environment is recommended
- Review the official vendor guidance before booking an exam or certification assessment
Outline
LEARNER MATERIALS
- Sixteen (16) hours of instructor-led training and exercise facilitation
- The Agile Service Management Guide (pre-class resource)
- Learner Manual (excellent post-class reference)
- Participation in unique hands-on exercises designed to apply concepts
- Sample exam and exam requirements guidelines
- Access to additional sources of information and communities
CERTIFICATION EXAM
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.
COURSE OUTLINE
Module 1: Why Agile Service Management?
Module 2: Agile Service Management
Module 3: Leveraging Related Guidance
Module 4: Agile Service Management Roles
Module 5: Agile Process Engineering
Module 6: Agile Service Management Artifacts
Module 7: Agile Service Management Events
Module 8: Agile Process Improvement
. Explore more Agile & Scrum traininghereUseful links: CourseMonster vendor-authorised training | Project Management training at CourseMonster | CourseMonster course page
Suggested learning path: After this course, compare related options via the links in the overview and the Project & Agile training category.
Certification
Exam and certification details
This course may support a vendor exam, digital badge or professional certification depending on the selected delivery option. Delegates should confirm exam inclusion, voucher availability, prerequisites, pass mark and version before booking.
Official vendor training information: CourseMonster vendor-authorised training.
What will I learn in the Certified Agile Service Manager training course?
Is Certified Agile Service Manager suitable for beginners or experienced professionals?
Does the Certified Agile Service Manager course help with certification or exam preparation?
What should I study after Certified Agile Service Manager Training Course | CourseMonster?
Talk to an expert
Thinking about Onsite?
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.
All $ prices are in USD unless it’s a NZ or AU date
SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Please Note: All courses are availaible as Live Virtual Classes
Trusted by over 1/2 million students in 15 countries
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.
