This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.
Agile thinking improves IT's effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.
- Closed book
- 60 minutes
- 40 multiple-choice questions
- Answer 26 questions correctly (65%) to pass and be designated as a Certified Agile Service Manager