SAP Course

course overview

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This course will deal with the basic data and functions in the CRM Enterprise System.

Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

This course is based on software release:

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EhP7

Skills Gained

This course will prepare you to:

  • learn the basic data and functions in the CRM Enterprise System



  • SAPCRM – Overview of the SAP CRM solution


  • SCM600 – Business Processes in Sales Order Management

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


  • CRM basic data
  • CRM business transactions
  • Customizing for these objects
  • Partner determination
  • Actions
  • Overview of pricing in CRM
  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object
  • Overview of generic functions in business transactions
  • Activity management
  • Process control and determination
  • CRM Billing
  • Basics concepts of CRM middleware
  • Introduction to the CRM WebClient User Interface

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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