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SAP > CR100 CRM Customizing Fundamentals
CMDBID: 73306 | Course Code: CRM,CR100 | Duration: 5 Days
Overview>
This course will deal with the basic data and functions in the CRM Enterprise System.
Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.
This course is based on software release:
SAP CRM 7.0 EHP3
SAP ERP Central Component 6.0 EhP7
Skills Gained>
This course will prepare you to:
learn the basic data and functions in the CRM Enterprise System
Prerequisites>
Essential
SAPCRM – Overview of the SAP CRM solution
Recommended
SCM600 – Business Processes in Sales Order Management
The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
Outline>
CRM basic data
CRM business transactions
Customizing for these objects
Partner determination
Actions
Overview of pricing in CRM
Account Management
Organizational model
Product master
Customizing settings for each object
Overview of generic functions in business transactions
Activity management
Process control and determination
CRM Billing
Basics concepts of CRM middleware
Introduction to the CRM WebClient User Interface
Our Clients
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.
