course overview
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Overview
This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products.
This course is based on UCCX v11.0 release.
Audience
Engineers involved in the deployment and maintenance of Unified Contact Center Express products.
Skills Gained
After you complete this course you will be able to:
Prerequisites
Attendees should meet the following prerequisites:
Outline
Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products. Through its numerous subsidiaries, such as OpenDNS, Webex, Jabber and Jasper, Cisco specialises into specific tech markets, such as the Internet of Things (IoT), domain security and energy management.
Cisco pioneered the concept of a local area network (LAN) being used to connect geographically disparate computers over a multiprotocol router system.
Cisco's products and services focus upon three market segments—enterprise, service provider, midsize and small business.
Cisco provides IT products and services across five major technology areas: Networking (including Ethernet, optical, wireless and mobility), Security, Collaboration (including voice, video, and data), Data Center, and the Internet of Things.
Cisco is the dominant vendor in the Australian market with leadership across all market segments. It uses its Australian office as one of the main headquarters for the Asia-Pacific region.
Cisco sponsors a line of IT professional certifications for Cisco products.
It has been shown that Cisco certified professionals complete network related IT projects more quickly than non-certified professionals. They show more effectiveness in resolving network-related IT projects and resolving technical problems. The overall efficiency of a Cisco certified professional is far better than an uncertified professional. So, it makes a lot of sense to have Cisco certified professionals in a company.
Cisco Certifications
Cisco Certifications provide learning paths and qualifications for IT professionals working with Routing & Switching, Design, Security, Service Provider, Service Provider Operations, Data Centre, Voice, Wireless and Video.
Levels of Cisco Network Certifications
There are five levels of network certifications. They are Entry, Associate, Professional, Expert and Architect. Architect is the highest level of accreditation within the Cisco Career Certification Program.
Contact us now to learn how Cisco certification and training courses can benefit you and your enterprise.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.
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SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.