All Brands   >   Cisco   >  Cisco Contact Center   >   Implementing Cisco Contact Center Enterprise Chat & Email

CMDBID: 1000735 | Course Code: CCECE | Duration: 4 Days
Overview >

The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)  course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. Learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents.

This course will help you:

    Configure, integrate, and deploy Cisco Enterprise Chat and Email into existing Enterprise Contact Center environments

    Grow your understanding of Cisco ECE administration and features

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Skills Gained >
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Page 1, showing results 1-25 out of 603
Location
Duration
Start Date
Price
102510 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Brisbane, Australia
4 Days
2nd Jan 2024
$5200
102511 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Canberra, Australia
4 Days
2nd Jan 2024
$5200
102512 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Melbourne, Australia
4 Days
2nd Jan 2024
$5200
102513 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Perth, Australia
4 Days
2nd Jan 2024
$5200
102514 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Sydney, Australia
4 Days
2nd Jan 2024
$5200
102599 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Auckland, New Zealand
4 Days
2nd Jan 2024
$5800
102600 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Wellington, New Zealand
4 Days
2nd Jan 2024
$5800
102635 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Riyadh, Saudi Arabia
4 Days
2nd Jan 2024
$3600
102654 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Dubai, United Arab Emirates
4 Days
2nd Jan 2024
$3600
102673 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Cairo, Egypt
4 Days
2nd Jan 2024
$3600
102692 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Tel Aviv, Israel
4 Days
2nd Jan 2024
$3600
102711 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Istanbul, Turkey
4 Days
2nd Jan 2024
$3600
102730 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Singapore, Singapore
4 Days
2nd Jan 2024
$3600
102749 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Johannesburg, South Africa
4 Days
2nd Jan 2024
$3600
102768 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Nairobi, Kenya
4 Days
2nd Jan 2024
$3600
102787 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Abuja, Nigeria
4 Days
2nd Jan 2024
$3600
102806 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Muscat, Oman
4 Days
2nd Jan 2024
$3600
102825 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Islamabad, Pakistan
4 Days
2nd Jan 2024
$3600
102844 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Casablanca, Morocco
4 Days
2nd Jan 2024
$3600
102863 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Doha, State of Qatar
4 Days
2nd Jan 2024
$3600
102881 2024-11-05 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
LVC, State of Qatar
4 Days
2nd Jan 2024
$3600
102882 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Maputo, Mozambique
4 Days
2nd Jan 2024
$3600
102901 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Chicago, United States
4 Days
2nd Jan 2024
$3600
102902 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Dallas, United States
4 Days
2nd Jan 2024
$3600
102903 2024-01-02 IBM 1000735 Implementing Cisco Contact Center Enterprise Chat
Denver, United States
4 Days
2nd Jan 2024
$3600

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes