Introduction to Lean for Managers

This course is for anyone who has a passion for continuous improvement through the development of processes and people. It has particular relevance, however, for those leading problem solving and process improvement activities and who want to apply best practice principles and basic tools. No prior related qualifications/experience is required.

By the end of this course you will be able to:

• Describe lean and its underlying principles.
• Understand the key tools and techniques.
• Recognise immediate opportunities for reducing waste.
• Create a lean mission.
• Develop an action plan for implementation.

No specific qualifications/experience is required.  No prior related qualifications/experience is required.

Origins and History of Lean

Lean Thinking and its Relevance in Every Workplace

• Application in the public sector and service industry

Lean Methodology

• Five principles of lean
• Process improvement

Tools, Tips and Techniques on How to Reduce Waste be it in Terms of Time, Cost or Quality

• The lean triad (5S, Poka Yoke, SMED)
• Seven wastes and how they can manifest themselves in the office
• Kaizen – continuous improvement
• Visual management
• Kanban
• TPM
• Voice of the customer, voice of the business

Following a Process 'End-to-End'

• Process mapping
• Value stream mapping

Leading the People Who Need to Be Convinced

• Role of a lean leader vs a traditional manager
• Lean teams
• Dealing with resistance
• Making it stick