Origins and History of Lean
Lean Thinking and its Relevance in Every Workplace
- Application in the public sector and service industry
Lean Methodology
- Five principles of lean
- Process improvement
Tools, Tips and Techniques on How to Reduce Waste be it in Terms of Time, Cost or Quality
- The lean triad (5S, Poka Yoke, SMED)
- Seven wastes and how they can manifest themselves in the office
- Kaizen – continuous improvement
- Visual management
- Kanban
- TPM
- Voice of the customer, voice of the business
Following a Process 'End-to-End'
- Process mapping
- Value stream mapping
Leading the People Who Need to Be Convinced
- Role of a lean leader vs a traditional manager
- Lean teams
- Dealing with resistance
- Making it stick