course overview
Overview
DevOps doesn't eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream. It focuses specifically on ITSM in a DevOps context and supports those organisations with mature ITSM programmes who are struggling to accelerate and modernise ITSM in support of DevOps.
The course helps organisations introduce new ways of thinking and new ways of working.
This non-certification DrillDown describes how to adapt IT service management (ITSM) processes in support of DevOps. Learners will gain and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.
Audience
The target audience for the ITSM for DevOps course are professionals including:
Learner Materials
Non-Certification Add-On
This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.
Skills Gained
The learning objectives for this non-certification course include a practical understanding of:
Prerequisites
There are no prerequisites to attending ITSM for DevOps, but familiarity with DevOps and IT service management (e.g. ITIL®) processes is recommended.
Outline
Course Introduction
Introduction
Accelerating ITSM for DevOps
ITSM, DevOps and the IT Value Chain
Adapting Change Management
Adapting Release Management
Adapting Configuration Management
Adapting Event Management
Adapting Incident Management
Adapting Problem Management
Adapting Knowledge Management
Adapting the Service Desk
Adapting to the New Reality
Mastering Continuous Improvement
Assignment: Coordinating Improvement Initiatives
Leveraging Agile Service Management
Enabling Continuous Learning
Want to Learn More?
Taking Action
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
All $ prices are in USD unless it’s a NZ or AU date
SPVC = Self Paced Virtual Class
LVC = Live Virtual Class
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well as public sector institutions such as the Department of Defence and the Department of Health.
