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Microsoft Business Applications Course

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Overview

Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. 
This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

Many organizations rely on mobile work forces to deliver their products and services to their customers.  Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in efficiently identifying and scheduling resources as well as assisting in managing workloads for mobile workers. 

This course will equip students with the skills necessary to execute, identify and configure the key components that are used to deliver Field Service and mobile solutions.  Key topics include identifying what a typical work order lifecycle looks like as well as the organizational considerations that will drive configuration decisions.  Additionally, this course will focus on components that are commonly used in relation to work orders including agreements, inventory components, purchasing, and mobility strategies.     
This course helps students better understand the bigger picture and end goals focused around work order delivery and execution that aid in designing more efficient solutions that align with customer and organizational goals.

Any organization that requires resources to execute services needs to efficiently be able to identify and schedule based on requirements defined by organizational needs.  Dynamics 365’s Universal Resource Scheduling solution enables organizations more effectively manage and schedule these resources by providing a configurable toolset.
This course will equip students with the skills necessary to configure and consume the tools available to more efficiently manage organizational resources.  Key topics include identifying where to begin and as well as the organizational considerations that will drive resource scheduling decisions.  A primary focus will be on how to best leverage the tools that are available to locate and schedule resources such as using the schedule board and the schedule assistant.  Additionally, we will examine customization scenarios such as enabling items for scheduling, defining schedule board options, working with multiple schedule boards, and extending the core scheduling functionality. 

This course helps students better understand what is important to organizations when scheduling resources and focuses on implementation considerations that aid in designing more efficient solutions that align with customer and organizational goals.

Audience

Not available. Please contact.

Skills Gained

After completing this course, you will be able to:

M-MB240T01

  • Identify the key components involved in Field Service Implementations. 
  • Define the products and services that will be delivered to customers. 
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.
  • Configure the system to support resource needs.
  • Define commonly reported issues and template them for easier consumption.

M-MB240T02

  • Identify the key areas involved in a work order lifecycle.
  • Generate agreements that can be used to automatically create work orders.
  • Leverage the inventory management capabilities of Dynamics 365 for Field Service.
  • Create and work Purchase Orders through their lifecycle.
  • Deploy and Configure the Field Service Mobile Application.

M-MB240T03

  • Identify the core components used to schedule items.
  • Configure the application to best leverage the scheduling features.
  • Leverage scheduling features to locate and schedule resources for work.
  • Tailor the application to best represent organizational needs.
  • Develop solutions that can be used to schedule single or multiple resources.
  • Identify the extension options available as part of Universal Resource Scheduling.

Prerequisites

Basic understanding of Dynamics 365 features, functionality, and navigation. 

Outline

100s of Microsoft Training Courses


Microsoft is one of the largest and most renowned companies in the computing world. They are responsible for designing, developing, manufacturing and licensing an ever-increasing array of different software products. The two most notable ones are the Windows operating system and the Office suite of applications. In addition they provide comprehensive support for all users, ensuring they can use their products effectively. 


Whatever your area of interest, whether it is system architecture, development, administration, web applications, communications, networking, project management, security or design, there is Microsoft software you can utilise. The products are high quality and reliable. In addition they also receive regular updates to improve features, performance and security. 


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We are able to provide either public or customised training, adapting to suit the specific needs of each business. Whether it is a large class or a smaller group, we will ensure they are trained to a very high standard.


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Whether your interest is in architecture, development, system administration, web applications, design, communications, security, networking, project management, or business applications, with over 500 Microsoft training courses in our directory you will can quickly find the training you need on CM Training. 


Contact us to get more information the vast array of Microsoft certification and training available through CM training.

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

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LVC = Live Virtual Class

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