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Microsoft Business Applications Course

course overview

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Overview

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Audience

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Job role: Business Owner, Functional Consultant, Student

Preparation for exam: MB-910

Features: none

Skills Gained

  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Prerequisites

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.

Outline

100s of Microsoft Training Courses


Microsoft is one of the largest and most renowned companies in the computing world. They are responsible for designing, developing, manufacturing and licensing an ever-increasing array of different software products. The two most notable ones are the Windows operating system and the Office suite of applications. In addition they provide comprehensive support for all users, ensuring they can use their products effectively. 


Whatever your area of interest, whether it is system architecture, development, administration, web applications, communications, networking, project management, security or design, there is Microsoft software you can utilise. The products are high quality and reliable. In addition they also receive regular updates to improve features, performance and security. 


CourseMonster understand the value Microsoft software can offer. That is why we encourage businesses to make use of it. To help them with this we offer over a directory of 500 different Microsoft training courses. Each of them is organised, detailed, and will help learners to build their skills. We have fantastic customer satisfaction rates and ensure that every learner receives the support they need. 


We are able to provide either public or customised training, adapting to suit the specific needs of each business. Whether it is a large class or a smaller group, we will ensure they are trained to a very high standard.


Over the years we have provided Microsoft training courses for respected companies from a wide array of different industries. We can cater for each of their needs and build long lasting relationships because they know we are a reliable training provider.


We hold training dates spanning: 

Whether your interest is in architecture, development, system administration, web applications, design, communications, security, networking, project management, or business applications, with over 500 Microsoft training courses in our directory you will can quickly find the training you need on CM Training. 


Contact us to get more information the vast array of Microsoft certification and training available through CM training.

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Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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