This one-day course equips you with the skills to deliver consistent service excellence at every stage of contact with the customer. It will enable you to handle difficult situations and achieve increased customer satisfaction and loyalty.
Companies that offer differentiated, reliable and customer-friendly service have a distinct competitive advantage. Because customers have become more demanding, no longer do they choose speed, quality or price - they now expect all three.
This course focuses on the key actions required to achieve real excellence in customer service. The key to customer handling is practice, so you will be encouraged to use real life examples from your place of work to see how you can improve the quality of customer service you provide.
You will take away guidance notes and templates to use, to help you assess your behaviour when working with your customers.
