The SDI (Service Desk Institute) is an organisation which provides a worldwide network for IT Service Professionals. It works to advise, inspire, and motivate Service Desk Professionals to follow industry best practice in IT Service and Support. SDI training courses strive to help professionals enhance their abilities and skills in their chosen discipline.
Service Desk Institute is the leading professional body for everyone working in the IT service and support industry. Service Desk Institute has been connecting IT service professionals across the globe since 1988.
The SDI guides and connects IT Service Professionals, creating a community for all those working in the IT Service and Support Industry. The company was founded in 1988 and has since been utilised by thousands of Service Desk professionals and companies in over 150 countries across the globe. The SDI’s sole aim is to enhance the knowledge, understanding and skills of Service Desk Professionals everywhere. SDI training courses provide these professionals with all they require to improve.
Service Desk Institute sets the internationally recognised best practice standards for service desks and service desk professionals. It is these standards which form the basis for the SDI professional qualifications programme and the service desk certification programme.
Service Desk Institute is passionate about helping service desks make a difference and realise their full potential, we promise to deliver exceptional, fun and inspirational customer experiences and support, guide and educate those committed to their own service improvement journey.
If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. It's a cost effective option. One on one training can be delivered too, at reasonable rates.
Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.
Please Note: All courses are availaible as Live Virtual Classes
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.