Supporting and Troubleshooting Windows 11

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

These DSTs focus on a broad range of technical issues for:

- Windows 11

- Devices

- Cloud services

- Apps

- Networking

- Hardware

The key responsibilities include resolving technical issues relating to:

- Windows 11 installation, upgrade, and migration

- Activation

- Performance

- User state

- Device synchronization

Other key responsibilities include:

- Configuring and troubleshooting local and remote network access

- Configuring and troubleshooting access to apps

- Troubleshooting access to data and printers

- Troubleshooting authentication, Endpoint security and policy

- OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
• Troubleshoot startup issues and operating system services on a Windows 11 PC.
• Perform system recovery.
• Resolve issues related to hardware devices and device drivers.
• Administer Windows 11 devices.
• Troubleshoot issues related to network connectivity.
• Configure Windows 11 devices by using Group Policy.
• Configure and troubleshoot user settings.
• Configure and troubleshoot resource access.
• Implement remote connectivity.
• Deploy and troubleshoot applications.
• Maintain Windows 11 devices.

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
• Microsoft Active Directory Domain Services (AD DS) principles.
• Understanding of the Public Key Infrastructure (PKI) components.
• Windows Server fundamentals.
• Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

100s of Microsoft Training Courses

Microsoft is one of the largest and most renowned companies in the computing world. They are responsible for designing, developing, manufacturing and licensing an ever-increasing array of different software products. The two most notable ones are the Windows operating system and the Office suite of applications. In addition they provide comprehensive support for all users, ensuring they can use their products effectively. 

Whatever your area of interest, whether it is system architecture, development, administration, web applications, communications, networking, project management, security or design, there is Microsoft software you can utilise. The products are high quality and reliable. In addition they also receive regular updates to improve features, performance and security. 

CourseMonster understand the value Microsoft software can offer. That is why we encourage businesses to make use of it. To help them with this we offer over a directory of 500 different Microsoft training courses. Each of them is organised, detailed, and will help learners to build their skills. We have fantastic customer satisfaction rates and ensure that every learner receives the support they need. 

We are able to provide either public or customised training, adapting to suit the specific needs of each business. Whether it is a large class or a smaller group, we will ensure they are trained to a very high standard.

Over the years we have provided Microsoft training courses for respected companies from a wide array of different industries. We can cater for each of their needs and build long lasting relationships because they know we are a reliable training provider.

We hold training dates spanning: 

Whether your interest is in architecture, development, system administration, web applications, design, communications, security, networking, project management, or business applications, with over 500 Microsoft training courses in our directory you will can quickly find the training you need on CM Training. 

Contact us to get more information the vast array of Microsoft certification and training available through CM training.