User Experience Fundamentals

Each participant will leave with a recognised certificate

• This course teaches the essential skills for designing and developing the way in which users will interact with their products, be it websites, software applications, or physical products.

Day 1

Module 1. Introduction to the Core Concepts

• Usability

• Cognitive Limitations

• Content Considerations

• User Psychology

Module 2. The Right Design Process

• User Centred Design

• Goal Directed Design

Module 3. Basic Design Principles

• Interaction

• Values

Module 4. Implementation and Mental Models

• Implementation Models

• User Mental Models

• Represented Models

Day 2

Module 5. Wireframing and Prototyping

• The Lifecycle of Wireframes

• Low Fidelity Wireframes

• High Fidelity Wireframes

• Information Design

• Navigation Design

• Interface Design

Module 6. Understanding Users

• Quantitative vs Qualitative Research

• Qualitative Research

• Types of Qualitative Research

• Ethnographic Interviews

• Focus Groups

• Demographics

• User/Usability Testing

• Card Sorting

• Task Analysis

Module 7. Designing for Different Experience Levels

• Designing for Beginners

• Designing for Experts

• Designing for Intermediates

• Perpetual Intermediates

Module 8. Planning and Designing User Behaviour

• Design Patterns

• Designing Good Behaviour

Day 3

Module 9. Usability

• Understanding Usability and Ease of Use

• Learnability

• Efficiency

• Memorability

• Error Handling

• User Satisfaction

• Contextual Inquiry

• Discoverability

• Usability Considerations

• Designing for Usability

• Evaluating Usability

Module 10. User Centred Design

• Understanding User Centred Design

• UCD Approaches; Cooperative, Participatory, and Contextual Design

• Implementation

• User Types

• Understanding Users

• Modelling Users

• Scenarios and Requirements

• Visibility

• Accessibility

• Legibility

• Communication Language

Module 11. Platforms

• Designing Desktop Software

• Designing for the Web

• Designing for Handheld Devices

• Designing for other Devices

Module 12. Stopping Points

• Errors, Notifications, and Confirmation Messages

• Asking Permission

Module 13. Navigation

• Navigating Multiple Screens

• Navigating Multiple Views

• Navigating Multiple Pages

• Navigation between Panes

• Navigating Information

• Improving Navigation

Module 14. Metaphors, Idioms, and Affordances

• Interface Paradigms

• Interface Metaphors

• Limitations of Metaphors

• Building Idioms

• Semantics of Affordances

• User Expectations

Module 15. Modelling Users

• Constructing Personas

• Goals

• Workflow Models

• Artifact Models

• Physical Models

Module 16. Design Validation

• Prototyping

• Testing

• Iteration

Day 4

Module 17. Building Scenarios

• Creating Requirements

• Narrative as a Design Tool

Module 18. Flow

• Flow and Transparency

• Harmonious Interactions

Module 19. Common Traps

• Designing too Broadly

• Over-complication

• Over-simplification

Module 20. The Building Blocks of Visual Design

• Shape

• Size

• Hue

• Value

• Orientation

• Texture

• Position

Module 21. The Principles of Visual Design

• Visual Information

• Animation

• Visual Communication

• Graphic Design

• Building an Experience Type through Visual Design

Module 22. Consistency and Standards

• Creating the illusion of Intuitive Design

Module 23. Designing Interactions part 1

• Streamlining and Simplification

• Searching and Finding

• 'Undo'

• Window Behaviour

• Controls

• Menus

• Toolbars

• Dialogs

• Errors, Alerts, and Confirmations

• Pointing, Selection, and Direct Manipulation