From the simplest web-page, to the instrument panel of the latest aircraft, everything the user sees, hears, or feels has a major impact on the way that they use the tools in front of them.
Audience>
Each participant will leave with a recognised certificate
Outline>
This course teaches the essential skills for designing and developing the way in which users will interact with their products, be it websites, software applications, or physical products.
Day 1
Module 1. Introduction to the Core Concepts
Usability
Cognitive Limitations
Content Considerations
User Psychology
Module 2. The Right Design Process
User Centred Design
Goal Directed Design
Module 3. Basic Design Principles
Interaction
Values
Module 4. Implementation and Mental Models
Implementation Models
User Mental Models
Represented Models
Day 2
Module 5. Wireframing and Prototyping
The Lifecycle of Wireframes
Low Fidelity Wireframes
High Fidelity Wireframes
Information Design
Navigation Design
Interface Design
Module 6. Understanding Users
Quantitative vs Qualitative Research
Qualitative Research
Types of Qualitative Research
Ethnographic Interviews
Focus Groups
Demographics
User/Usability Testing
Card Sorting
Task Analysis
Module 7. Designing for Different Experience Levels
Designing for Beginners
Designing for Experts
Designing for Intermediates
Perpetual Intermediates
Module 8. Planning and Designing User Behaviour
Design Patterns
Designing Good Behaviour
Day 3
Module 9. Usability
Understanding Usability and Ease of Use
Learnability
Efficiency
Memorability
Error Handling
User Satisfaction
Contextual Inquiry
Discoverability
Usability Considerations
Designing for Usability
Evaluating Usability
Module 10. User Centred Design
Understanding User Centred Design
UCD Approaches; Cooperative, Participatory, and Contextual Design
Implementation
User Types
Understanding Users
Modelling Users
Scenarios and Requirements
Visibility
Accessibility
Legibility
Communication Language
Module 11. Platforms
Designing Desktop Software
Designing for the Web
Designing for Handheld Devices
Designing for other Devices
Module 12. Stopping Points
Errors, Notifications, and Confirmation Messages
Asking Permission
Module 13. Navigation
Navigating Multiple Screens
Navigating Multiple Views
Navigating Multiple Pages
Navigation between Panes
Navigating Information
Improving Navigation
Module 14. Metaphors, Idioms, and Affordances
Interface Paradigms
Interface Metaphors
Limitations of Metaphors
Building Idioms
Semantics of Affordances
User Expectations
Module 15. Modelling Users
Constructing Personas
Goals
Workflow Models
Artifact Models
Physical Models
Module 16. Design Validation
Prototyping
Testing
Iteration
Day 4
Module 17. Building Scenarios
Creating Requirements
Narrative as a Design Tool
Module 18. Flow
Flow and Transparency
Harmonious Interactions
Module 19. Common Traps
Designing too Broadly
Over-complication
Over-simplification
Module 20. The Building Blocks of Visual Design
Shape
Size
Hue
Value
Orientation
Texture
Position
Module 21. The Principles of Visual Design
Visual Information
Animation
Visual Communication
Graphic Design
Building an Experience Type through Visual Design
Module 22. Consistency and Standards
Creating the illusion of Intuitive Design
Module 23. Designing Interactions part 1
Streamlining and Simplification
Searching and Finding
'Undo'
Window Behaviour
Controls
Menus
Toolbars
Dialogs
Errors, Alerts, and Confirmations
Pointing, Selection, and Direct Manipulation
Our Clients
Our clients have included prestigious national organisations such as Oxford University Press, multi-national private corporations such as JP Morgan and HSBC, as well
as public sector institutions such as the Department of Defence and the Department of Health.