Avaya Aura Contact Center Multimedia Implementation

Overview >

The Avaya Communication Server 1000 for Avaya Aura Maintenance Exam (7004) is a requirement to earn the ACSS - Avaya Communication Server 1000 for Avaya Aura credential.

This exam has 68 questions and the minimum passing score is 72% (49 of 68 correct). The candidate has 105 minutes to complete this exam.

Audience >

Skills Gained >

Exam Objectives The exam covers the following knowledge areas and learning objectives

Dialing Plans

Identify the key components of the IP Peer network.
Prepare the System for IP Peer Networking.
Distinguish between types of dialing plans.
Enable and configure H.323 and SIP Gateway properties on the Call Server.
Identify the attributes of the Zone Based Dialing.
Configure the Call Server Database to support the Zone Based Dialing.
Configure IP telephone in Zone Based Dialing.
Configure the Call Server Database to support ESA.
Identify, isolate, and correct IP Peer Networking issues.

Networking

Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
Validate that the system programming meets the customer requirement.
Given a BARS database output, determine the correctness of the programming to process a call.
Given a description of a networking issue, determine what action should be taken to resolve the issue.
Identify the components that comprise an ESN network.
Identify the required network signaling types in a network configuration.
Identify the prompts and responses required to provision network signaling.
Given a customer's dialing plan, determine the parameter to be used for the NARS access code.
Given a network diagram and dialing plan, determine the location codes to be used in the network.
Identify the prompts and responses required to provision Automatic On-Net to Off-Net Overflow.
Given a customer's dialing plan and routes, determine the parameters that will satisfy the routing.
Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.
Given programming output, verify that the coordinated dialing plan is properly provisioned.

Administration and Maintenance

Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
Describe the basic functionality of commonly-used user interfaces.
Determine the appropriate procedures to communicate with the system using the CLI or Element Manager via System Manager/UCM.
Given customer requirements, determine techniques, features and services that restrict user access to system resources.
Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
Describe the Subscriber Manager Database synchronization mechanisms.
Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.

Prerequisites >

Outline >

Exam Objectives The exam covers the following knowledge areas and learning objectives

Dialing Plans

Identify the key components of the IP Peer network.
Prepare the System for IP Peer Networking.
Distinguish between types of dialing plans.
Enable and configure H.323 and SIP Gateway properties on the Call Server.
Identify the attributes of the Zone Based Dialing.
Configure the Call Server Database to support the Zone Based Dialing.
Configure IP telephone in Zone Based Dialing.
Configure the Call Server Database to support ESA.
Identify, isolate, and correct IP Peer Networking issues.

Networking

Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
Validate that the system programming meets the customer requirement.
Given a BARS database output, determine the correctness of the programming to process a call.
Given a description of a networking issue, determine what action should be taken to resolve the issue.
Identify the components that comprise an ESN network.
Identify the required network signaling types in a network configuration.
Identify the prompts and responses required to provision network signaling.
Given a customer's dialing plan, determine the parameter to be used for the NARS access code.
Given a network diagram and dialing plan, determine the location codes to be used in the network.
Identify the prompts and responses required to provision Automatic On-Net to Off-Net Overflow.
Given a customer's dialing plan and routes, determine the parameters that will satisfy the routing.
Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.
Given programming output, verify that the coordinated dialing plan is properly provisioned.

Administration and Maintenance

Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
Describe the basic functionality of commonly-used user interfaces.
Determine the appropriate procedures to communicate with the system using the CLI or Element Manager via System Manager/UCM.
Given customer requirements, determine techniques, features and services that restrict user access to system resources.
Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
Describe the Subscriber Manager Database synchronization mechanisms.
Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.

Course Dates

Search by:

Show only GTR courses

Page 1, showing results 1-2 out of 2

Location

Duration

Start Date

Price

Wokingham, United Kingdom

3 Days

20th Sep 2023

£1800

ONSITE, United States

3 Days

Onsite

£1627

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Course Dates

Thinking about Onsite?

Please Note: All courses are availaible as Live Virtual Classes

Our Clients