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Avaya Aura Contact Center Support Training Course | CourseMonster

  • CMDBID 73728
  • Course Code 5C00030K,70220
  • Duration 3 Days
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Overview

Avaya Aura Contact Center Supportis a practical training course for teams that need structured, instructor-led skills in Avaya Aura Contact Center, Support Key, Describe. CourseMonster has rewritten this summary to make the page clearer for learners, managers and search engines while preserving the key learning outcomes.

This course is designed for individuals responsible for the implementation, configuration and support of the Avaya Aura Contact Center and those attempting to earn the  ACSS - Avaya Aura Contact Center Support  credential.

Delivered to the student's desktop with remote access to lab equipment,  Avaya Aura  Contact Center Support  consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises.

. Explore more IT technical traininghere

Useful links: CourseMonster vendor-authorised training | Cloud Computing training at CourseMonster | CourseMonster course page

CourseMonster SEO course note: Avaya Aura Contact Center Support Training Course | CourseMonster has been positioned as a practical IT Technical learning pathway for teams that need searchable, role-based training outcomes rather than a generic course description. The page now highlights Avaya, Aura, Contact, Center, Support, certification readiness, workplace application and visible next-step links so learners can compare this course with related CourseMonster programmes.The course is listed as 3 day(s), making it suitable for structured team scheduling.It is especially relevant for technicians responsible for ensuring the continuous operation of the avaya aura contact center system. avaya employees, business partners, and customers with day-to-day maintenance, installation, and implementation respo

Related CourseMonster courses: Supporting Avaya Aura Call Center Elite | Administering Avaya Aura Communication Manager Release 8.0 | Avaya Aura Communication Manager Fundamentals

Browse the vendor/category pathway: IT Technical training courses on CourseMonster

Audience

Technicians responsible for ensuring the continuous operation of the Avaya Aura Contact Center system. Avaya employees, business partners, and customers with day-to-day maintenance, installation, and implementation responsibilities

Skills Gained

Key objectives for this course include the ability to:

  • Describe how Avaya Aura Contact Center supports SIP-enabled contact centers based on the Avaya Aura Unified Communications (AAUC) platform.
  • Describe the Avaya Aura Unified Communications platform and the integration with Avaya Aura Contact Center components.
  • Identify the server hardware requirements for your Avaya Aura  Contact Center installation.
  • Discuss the product licensing requirements for your Avaya Aura  Contact Center installation.
  • Configure the Microsoft Windows Server 2012 operating system for your Avaya Aura  Contact Center installation
  • Install the Avaya Aura  Contact Center application software and launch the Avaya Aura  Contact Center Ignition Wizard.
  • Describe and commission the Avaya Aura Media Server.
  • Perform Contact Center Manager Administration commissioning tasks.
  • Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
  • Add Agents in CCMA and configure the following: Avaya Agent Desktop (AAD) application, Route Points and Routes, Agent Desktop Displays (ADD)Tool and the CCT Reference Client.
  • Install Orchestration Designer and create and test Scripts.
  • Describe CCMA Client commissioning.
  • Perform a Backup and Restore using the Database Maintenance Utility.
  • Install the Avaya Aura  Contact Center application on the Standby server of a High Availability pair.
  • Configure the Primary and Backup Avaya Aura  Media Server to support Avaya Aura  Contact Center High Availability.
  • Perform an Avaya Aura  Contact Center Software Appliance model installation of a system using an OVA image file in VMware vSphere host.

Useful links: CourseMonster vendor-authorised training | Cloud Computing training at CourseMonster | CourseMonster course page

Additional workplace outcomes: Participants can explain where Avaya Aura Contact Center Support Training Course | CourseMonster fits in a wider IT Technical skills roadmap, identify related certifications or follow-on courses, and apply the concepts to real project, operations or service delivery scenarios.

Prerequisites

Basic knowledge of Contact Center (ACD), telephony, and Voice over IP (VOIP) technology.

Outline

Key objectives for this course include the ability to:

  • Describe how Avaya Aura Contact Center supports SIP-enabled contact centers based on the Avaya Aura Unified Communications (AAUC) platform.
  • Describe the Avaya Aura Unified Communications platform and the integration with Avaya Aura Contact Center components.
  • Identify the server hardware requirements for your Avaya Aura  Contact Center installation.
  • Discuss the product licensing requirements for your Avaya Aura  Contact Center installation.
  • Configure the Microsoft Windows Server 2012 operating system for your Avaya Aura  Contact Center installation
  • Install the Avaya Aura  Contact Center application software and launch the Avaya Aura  Contact Center Ignition Wizard.
  • Describe and commission the Avaya Aura Media Server.
  • Perform Contact Center Manager Administration commissioning tasks.
  • Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
  • Add Agents in CCMA and configure the following: Avaya Agent Desktop (AAD) application, Route Points and Routes, Agent Desktop Displays (ADD)Tool and the CCT Reference Client.
  • Install Orchestration Designer and create and test Scripts.
  • Describe CCMA Client commissioning.
  • Perform a Backup and Restore using the Database Maintenance Utility.
  • Install the Avaya Aura  Contact Center application on the Standby server of a High Availability pair.
  • Configure the Primary and Backup Avaya Aura  Media Server to support Avaya Aura  Contact Center High Availability.
  • Perform an Avaya Aura  Contact Center Software Appliance model installation of a system using an OVA image file in VMware vSphere host.
. Explore more IT technical traininghere

Useful links: CourseMonster vendor-authorised training | Cloud Computing training at CourseMonster | CourseMonster course page

Suggested learning path: After this course, compare related options via the links in the overview and the IT Technical training category.

Certification

Exam and certification details

This course may support a vendor exam, digital badge or professional certification depending on the selected delivery option. Delegates should confirm exam inclusion, voucher availability, prerequisites, pass mark and version before booking.

Official vendor training information: CourseMonster vendor-authorised training.

What will I learn in the Avaya Aura Contact Center Support training course?

You will learn the core concepts of Avaya Aura Contact Center, Support Key, Describe, how they apply in real workplace situations, and how to use the course outcomes to improve team capability.

Is Avaya Aura Contact Center Support suitable for beginners or experienced professionals?

It is suitable for learners who need structured training in Avaya Aura Contact Center, with prerequisites depending on the course level, vendor pathway and any certification requirements.

Does the Avaya Aura Contact Center Support course help with certification or exam preparation?

The course includes exam-focused guidance where the vendor certification is applicable; check the exam section and the visible official vendor link for the latest exam code, format and syllabus.

What should I study after Avaya Aura Contact Center Support Training Course | CourseMonster?

A common next step is to compare related CourseMonster courses in the IT Technical pathway. See visible links on this page, including https://www.coursemonster.com/training-courses/it-technical, to choose the most relevant follow-on course.

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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